Job Description - Retail Steering & Performance Management, CS V-Class & Vito (BEI00000S0)
Group: Mercedes-Benz Group AG
Objective of job
Overall responsible for analyzing, steering and communicating the dealer's performance. In addition, support the internal communication, project management and coordination of the Van team.
Task description Dealer Performance Analysis and Steering:
• Conduct service performance evaluation in accordance with KPI analysis, performance report preparation for management
• Dealer service performance report.Dealer target simulation and allocation:
• Simulate and allocate annual parts sales targets based on dealer performance
• Conduct dealer target sign off and confirm process.Dealer competence improvement and workshop:
• Based on the dealer feedback, work cross team to provide dealer coaching program design, implementation and tracking, etc.
• Organize cross-function project/workshop such as Annual Dealer Conference, etc.Business and project Coordination:
• Implement cross function (such as sales & ND) project to improve the dealer performance such as Dealer Standard and Risk Dealer management and training.Reporting and Team Coordination:
• Department/team report preparation for management
• Promote Van team internal communication and cooperation, such as team meeting organization, internal report consolidation.
• Ad-hoc coordination work.Qualifications Education:
Minimum bachelor degree in Business Administration, Accounting or Engineering with relevant majors. Automotive industry with retail or wholesale experience is preferable.
Experience:
• At least 5 years experience in an automotive business environment, both retail and wholesale with particular responsibilities for wholesales/retail steering, dealer management.
• Good strategic thinking and personnel management skills as well as good communication, presentation, computer and customer relations skills.
Specific Knowledge:
• Dealer management, data analysis, reporting experience (specific knowledge of Automobile dealer analysis is a plus)
• Knowledge of After-Sales parts/service business
• Well organized and logical thinker, and attention to details, good at concept development.
• Strong analytical and logical thinking skills
• Excellent communication skills (oral and written) in Chinese and English
• Innovative thinking with experience of digital transformation and data-driven retail
• Positive, proactive, self-motivated attitude coupled with good time management, pressure management and conflict resolution skills.
Special remark for hiringThis is a limited term position with 2 years fixed employment contract.
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