Company Overview: Cipriani is a prestigious brand known for its timeless elegance, impeccable service, and luxurious hospitality experiences. With a rich history rooted in tradition, we are dedicated to providing our guests with unparalleled service that embodies the essence of sophistication and excellence. Our Monaco location, nestled in one of the world's most glamorous destinations, is seeking a dynamic and detail-oriented Reservations Assistant to join our esteemed team.
Job Description: As a Reservations Assistant at Cipriani Monaco, you will play a crucial role in ensuring that our guests' booking experience is seamless and exceptional. You will be the first point of contact for our guests, managing reservations with the highest level of professionalism and care. Your ability to communicate effectively and fluently in English, French, and Italian will be essential in providing personalized service to our diverse international clientele.
Key Responsibilities: Efficiently handle all incoming reservation inquiries via phone, email, and online booking systems. Ensure accurate and timely processing of reservations and confirmations.Provide exceptional customer service by responding to guest inquiries, requests, and special needs in a professional and courteous manner.Liaise with the front desk and other relevant departments to ensure all guest needs are met and exceeded during their stay.Update and maintain reservation records, guest profiles, and special requests in the hotel's reservation system.Identify opportunities to upsell additional services such as dining experiences, special events, and luxury amenities to enhance the guest experience.Handle any reservation-related issues or complaints with diplomacy and efficiency, ensuring guest satisfaction.Utilize your proficiency in English, French, and Italian to effectively communicate with guests and team members, catering to an international audience.Qualifications: Fluency in English, French, and Italian is required.Previous experience in a reservations or front desk role within the luxury hospitality sector is preferred.Strong interpersonal and communication skills with a focus on providing world-class service.Exceptional organizational skills and a keen eye for detail to ensure accuracy in all reservations.Familiarity with hotel reservation systems (e.g., Opera, Fidelio, Seven Rooms) and Microsoft Office Suite.Ability to work in a fast-paced environment and adapt to changing priorities.Collaborative attitude with the ability to work harmoniously with a diverse team.Benefits: Competitive salary and benefits package.Opportunities for career growth within the Cipriani brand.A luxurious and dynamic work environment in the heart of Monaco.Employee discounts on dining and hospitality services.Cipriani is Committed Our commitment to diversity, equity, and inclusion is reflected in both our hiring practices and our workplace culture. As an equal opportunity employer, we encourage applicants from all backgrounds, regardless of race, religion, color, nationality, ethnic origin, gender, gender identity, pregnancy, sexual orientation, age, marital status, or disability. We celebrate and support the unique contributions of every individual. Majestas HR Team Job Type: Full-time
Pay: 2,200.00€ per month
Work Location: In person
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