Join our team dedicated to providing exceptional customer service for a prestigious client in the home appliances sector.
As a Customer Service Representative, you will be at the forefront of ensuring seamless support for our business partners and end consumers, handling a range of service requests, inquiries, complaints, and sales-related activities.
Key Responsibilities Service Request Management: Initiate service visits for repairs, installations, or maintenance upon request from business partners.
Utilize Call Assistance tools to troubleshoot and resolve issues remotely where possible, minimizing unnecessary technician visits.
Coordinate service orders, ensuring all preparations are made and confirming technician availability.
General Inquiries: Provide comprehensive information to business partners based on their needs.
Access and utilize relevant data sources to facilitate accurate and prompt responses.
Initiate follow-up activities for sending necessary materials like catalogues or brochures.
Service Related Complaints: Register complaints systematically, ensuring all relevant details are captured.
Attempt resolution during initial contact; escalate complex issues to supervisors as needed.
Set up follow-up actions to ensure timely resolution and customer satisfaction.
Spare Part Sales: Proactively identify opportunities for spare parts sales during customer interactions.
Execute up-selling and cross-selling strategies sensitively and professionally, adhering to ethical sales practices.
Compensation and Benefits Base Salary: 1500 EUR gross per month.
Performance Bonus: Up to 10% based on individual and team achievements.
Work Schedule: Flexible, Monday to Sunday, between 10:00 and 22:00.
Training: Fully paid 2-week remote training program.
Work Environment: Remote position based in Greece.
Relocation Package (for candidates outside Greece) Accommodation: 2 weeks in a hotel upon arrival.
Travel: Flight ticket provided (within EU), including airport pickup.
Support: Assistance with real estate agency fees to facilitate settling in.
Desired Skills and Qualifications Customer Service Excellence: Previous experience in customer service or related fields.
Communication Skills: Ability to communicate effectively and professionally with diverse stakeholders.
Problem-Solving Skills: Capable of handling and resolving customer inquiries and complaints.
Sales Acumen: Experience or willingness to engage in sales-oriented tasks.
Technical Aptitude: Comfort with using technology and learning new systems.
Join Our Team If you thrive in a dynamic, customer-centric environment and are passionate about delivering outstanding service, we invite you to apply.
This role offers a unique opportunity to work remotely while supporting a renowned global brand.
Grow your career with us and make a difference in customer satisfaction and business success.
Application deadline: 06.01.2025