Job Description: Portuguese-Speaking Customer Advisor – Remote (Bulgaria) Position: Portuguese-Speaking Customer Advisor Location: Remote (Bulgaria) Industry: Web Services Language Requirements: Fluent Portuguese + B2 English Prior Experience: Preferred, but not required Relocation Package: Yes, available Salary & Benefits: Competitive salary, Health & Life Insurance, Career Growth Opportunities, and more.
Company Overview: We are a fast-growing and innovative company specializing in web services.
As a leader in delivering cutting-edge solutions, we are expanding our team and seeking a Portuguese-speaking Customer Advisor to work remotely from Bulgaria.
This is an excellent opportunity for individuals passionate about customer service and eager to thrive in a dynamic, fast-paced environment.
Job Overview: We are looking for a fluent Portuguese-speaking Customer Advisor to be the main point of contact for our Portuguese-speaking customers.
This remote position offers the flexibility to work from anywhere within Bulgaria.
Your primary responsibility will be to deliver outstanding customer service, resolve inquiries, and assist with our web services, ensuring an exceptional customer experience.
You will interact with customers through phone, email, and live chat.
Key Responsibilities: Customer Support: Provide excellent customer service to our Portuguese-speaking clients by responding quickly and professionally to inquiries via phone, email, and live chat.
Problem Resolution: Efficiently identify and resolve customer issues while ensuring a positive experience.
Product Knowledge: Stay informed about the company's products and services to provide accurate information, troubleshooting support, and helpful guidance to customers.
Order Management: Assist customers with placing, updating, and tracking orders, as well as providing support for all web service-related queries.
Technical Assistance: Offer clear and understandable technical assistance, helping customers effectively use our services.
A basic technical background is an asset, but training will be provided.
Collaboration: Work closely with cross-functional teams to solve complex issues and improve the overall customer experience.
Feedback: Collect and share customer feedback to help enhance the company's products, services, and processes.
Requirements: Fluent in Portuguese: Native or near-native fluency in written and spoken Portuguese is essential.
B2 English Proficiency: A strong command of English (B2 level or higher) is required for internal communication and documentation.
Customer Service Experience: Previous experience in customer service is an advantage, but not mandatory.
We are happy to train the right candidate.
Problem-Solving Skills: Strong analytical abilities and a customer-first mindset are key to resolving customer inquiries.
Communication Skills: Excellent verbal and written communication skills are vital for interacting with customers and colleagues.
Tech-Savvy: Basic knowledge of web services and digital tools is beneficial but not essential, as training will be provided.
Eligibility to Work in Bulgaria: Only local candidates will be considered.
You must have a valid residency card, EU citizenship, or a refugee card (valid for more than one year).
Work permits or blue cards are not accepted.
What We Offer: Competitive Salary: A highly competitive salary based on your experience and qualifications.
Health and Life Insurance: Comprehensive health and life insurance coverage to support your well-being.
Relocation Package: For those relocating to Bulgaria, we offer a relocation package to assist with your transition.
Career Growth Opportunities: We are committed to investing in the growth and development of our team members.
You will have opportunities for advancement and professional growth.
Remote Work Flexibility: This position offers a fully remote work model, allowing you to work from anywhere within Bulgaria.
Work-Life Balance: We offer flexible working hours to ensure a healthy work-life balance.
Vibrant Work Environment: Join an international and collaborative team that values a positive, inclusive work culture.
Additional Benefits: Along with a competitive salary, we offer various perks, including performance bonuses, team-building activities, and more.
How to Apply: If you're excited to join a growing and dynamic team, apply now!
Please submit your resume and cover letter detailing your qualifications and why you are interested in this opportunity.
We look forward to hearing from you!
Important Note: Only candidates who meet the local eligibility requirements will be considered for this role.
Applications will only be accepted from candidates with a valid residency card (valid for more than one year), EU citizenship, or a refugee card .
Work permits or blue cards are not accepted.