Remote French Customer Support In Lisbon

Job Title: Customer Service Representative – French Market (Remote, Urgent) Location: Lisbon (Remote) Schedule:Early Shift: 08:00 AM - 05:00 PM Night Shift: 01:00 AM - 10:00 AM 5 Days per Week Key Responsibilities: Provide excellent customer support to French-speaking customers via phone, email, and chat Address and resolve customer inquiries related to products, services, and accounts in a timely manner Troubleshoot customer issues and escalate when necessary to appropriate departments Ensure customer satisfaction by following up on inquiries and maintaining effective communication Accurately update and manage customer accounts and interactions in the system Collaborate with team members and management to maintain a high standard of customer care Work flexible hours, including early and night shifts , with consecutive days off whenever possible Requirements: Native French speaker (mandatory) C1 level of English (written and spoken) for internal communication Previous experience in customer service is a plus Strong communication and problem-solving skills Ability to manage multiple customer inquiries simultaneously Tech-savvy and comfortable working with customer support tools and systems Flexibility to work rotational shifts (early and night shifts) and meet business needs What We Offer: Competitive salary package Remote working from Lisbon Training and support for career development Dynamic and friendly work environment Opportunities for advancement within the company Urgent position – Apply now and become part of our fast-growing team!