The Offer
- Create from anywhere! We are 100% remote
- Fixed Hours, Every Week
- Steady Income, Always on Time
- Full Access to Adobe Creative Cloud, On Us
- 14 Countries, One Global Creative Team
- Grow as a Creative Through Wide-Ranging Client Work
- Amazing Culture Guided by our Core Values
The Job
Key Objectives and Responsibilities
- Track and identify potential red flags during the first 30 days of client onboarding to ensure a seamless experience. Follow up on post-onboarding metrics to address any risks or concerns.
- Assist in preparing business review documents and account analyses to support the larger Customer Success team.
- Conduct onboarding calls for clients as needed, ensuring clarity around expectations and processes.
- Monitor client communications across Slack, the Design Pickle Platform, and email to identify satisfaction issues or potential expansion opportunities.
- Review client production data to uncover growth opportunities and escalate findings to the Customer Success team.
- Update CRM systems such as HubSpot with relevant client interactions, red flags, and opportunities for growth.
- Document client feedback and suggestions to help improve product and service offerings.
The Profile
Specific to your role, we're looking for individuals who have
- 1+ years in a customer-facing role, preferably in a SaaS B2B environment or creative environment.
- Experience with CRM tools (HubSpot preferred) and collaboration platforms like Slack.
- Strong organizational and multitasking skills, with attention to detail.
- A proactive attitude toward identifying churn risks and expansion opportunities.
- A basic understanding of client success metrics such as Net Promoter Score (NPS) and customer retention.
- An eagerness to learn new tools and technology quickly.
- Exceptional written and verbal communication skills, with an understanding of the importance of documenting everything.
Bonus Pickle Points
- Familiarity with customer support tools like Intercom.
- Familiarity with Confluence and Jira.
- Experience working with creative teams or managing creative projects.
- Knowledge of Design Pickle's platform or similar creative services tools.
The Employer
Our client is a global creative services company providing thousands of businesses with unlimited, high-quality design and illustration work at a flat rate.
Founded in Scottsdale, Arizona