Community Development (Community Services & Development)
Full time
Horizon Solsolutions Australia Pty Ltd (Cocoon SDA Care) is an organisation dedicated to providing homes and support staff to NDIS participants.
We look for people who share our vision of "moving disability to endless opportunities of unique ability" and to provide every person with disability endless opportunities to live life to their full potential.
Purpose of the Role Operating within the Mission, Vision and Values of Cocoons SDA Care, the purpose of this role is to support & engage all departments by being dedicated to internal clients, their needs, and their duties.
You will be responsible for establishing, strengthening, and maintaining strong, positive relationships with community representatives in NSW.
Key Responsibilities Cultivate and maintain strong relationships with existing participants as the primary point of contact, including family members, support coordinators, or guardians.Understand participants' needs, objectives, and challenges to provide tailored solutions and support.Proactively engage with existing participants to ensure satisfaction, address concerns, and maintain open lines of communication.Conduct regular business reviews to assess performance, identify areas for improvement, and ensure alignment with participant goals.Collaborate with internal teams to deliver exceptional service and meet participant expectations.Monitor and analyse key account metrics to track performance and identify trends.Act as a participant advocate within the organization, effectively communicating and addressing participant needs, feedback, and concerns.Provide guidance and recommendations to management regarding needs and improvements related to accommodation and care.Prepare regular reports on participant performance, highlighting key metrics and opportunities for improvement.Maintain strong communication with the State Manager, Community Engagement Manager, and Service Manager to ensure high-quality service delivery.Work collaboratively with key external stakeholders, including existing participants, family of participants, Support Coordinators, LACs, and government departments to develop, implement, and evaluate community engagement and brand awareness opportunities.Actively identify, facilitate, and participate in community and stakeholder events and forums to effectively represent Cocoon SDA Care as a service provider aimed at customer attraction.Ability to meet KPIs.Mandatory Requirements Please note that the successful applicant will be required to hold:
NDIS worker screening clearance,NDIS COVID-19 Certification,Proof of Full Vaccination,Valid Driver's License,Working with Children Check.You must also have the NDIS Worker Orientation certificate completed.
Please log in to https://training.ndiscommission.gov.au/ if you haven't obtained the certificate already.
Academic & Professional Qualifications: Minimum Certificate IV in Disability or Community Services or higher.Business Administration Qualification (Desired).Application Process Please ensure you attach a resume and cover letter detailing why you would be a great addition to the Horizon Solsolutions Australia Pty Ltd (Cocoon SDA Care) Team.
Only shortlisted applicants will be contacted.
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