Job Description - Regional Operations Manager (Prairies) (MER0003EHS) Group: Mercedes-Benz Group AG
Regional Operations Manager (Prairies): Mercedes-Benz Canada needs stars like you.
What it means to be a star Without the stars that represent a team, a brand alone is incomplete. Mercedes-Benz Canada represents not only the world's oldest automotive brand but one that is at the cutting-edge of sustainability, design, technology, fashion, and popular culture. The iconic three-pointed star is always looking for the best and brightest to support its growth as a true luxury brand.
We are seeking individuals who want to be in the driver's seat of this transformation, working alongside talented colleagues who represent the Mercedes-Benz values and who are ready to add their talent to the brand's ever-evolving story.
How your role will add to the story: The regional Sales Operations Manager will be responsible for the sales performance regarding the business within the region that has been assigned.
A day in the life Manages the dealer relationship as the main point of contact and supports dealers to always provide customers with an unmatched shopping and ownership experience.Conduct regular dealer visits to assist and provide guidance to the dealers by highlighting potential for improvements to their overall business operations relating to new car, pre-owned, and digital sales.Discuss key performance results and provide recommendations for improvement.Conduct reviews and audits as prescribed and support implementation of corrective measures, which includes ongoing monitoring.Weekly regional new and pre-owned sales forecasts.Review data analytics of the marketplace with the intention to be applied towards addressing deficiencies.Gather and report on competitive activities in the respective region.Maintain individual monthly dealer performance statistics and action plans to address operations as well as business deficiencies.Administer and implement all corporate OEM policies and programs effectively and efficiently.Support all distribution and logistics related processes of vehicles.Cascade all business pertinent information as necessary.Mercedes-Benz Canada is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. While we thank every applicant for their interest in joining our iconic brand, we will only contact applicants selected for an interview.
Qualifications Mercedes-Benz Star skills, requirements & traits: College diploma or University degree in Business Management or related field.5-7 years of experience in consulting or relevant automotive position: preferably with a luxury manufacturer.5+ years of experience with wholesale sales management or dealer service/parts operations.Consultative, analytical, and detail-oriented with excellent interpersonal, presentation, training, and relationship-building skills; Strong organizational skills with the ability to multitask.Exceptional customer service skills with the desire to exceed expectations and ability to effectively respond to and meet the needs of a diverse client base in a timely manner.Territory management and dealer contact experience.Ability to work remotely without direct daily supervision and to frequently travel within the region (overnight travel may be required).Bold, innovative, and enjoy challenging yourself.Honest and professional, a strong team player.Big picture thinker, go-getter, self-starter.Being a Mercedes-Benz star has its benefits: Commitment to inclusion & diversity.Ever-evolving brand strategy granting opportunities to build business acumen.Training development and career growth opportunities.Benefits to support work-life balance/integration.A strong portfolio of corporate social responsibility initiatives.State of the art working facilities.Vehicle purchase and experience programs.Comprehensive health, dental, and pension programs.Recognition rewards and discount programs.
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