About the Role:Grade Level (for internal use): 07
Please submit your application in English. The interview process will be completed in English. The Team:
As part of the Client Services team, you will work closely with various business functions including sales, operations, and product development to ensure our clients have a seamless experience with Counterparty Manager.
Responsibilities and Impact: Ensure customers of Counterparty Manager receive first-class service consistent with S&P Global's expectations.Actively speak with customers to ensure they understand how to use the functionality of the Counterparty Manager product suite and understand the full capability of Counterparty Manager.Understand client mapping requirements for data, API, and questionnaire purposes and facilitate the entry of that information into the system.Provide front-line daily support for all clients including capture of bugs and enhancements.Coordinate with various internal business functions, including sales, operations, and development, to resolve client queries.Compensation/Benefits Information: Final base salary for this role will be based on the individual's geographic location, experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits.
What We're Looking For: Basic Required Qualifications: Ability to work independently while still interacting within an integrated team structure.Experience with Microsoft Suite of products (Excel, Word, Outlook, etc.)Personal initiative and ability to prioritize and multi-task efficiently and effectively.Ability to work a hybrid schedule out of Buenos Aires (Flexible 2 days a week in the office).Fluent English speaker.Additional Preferred Qualifications: Great listening skills and responses.Bachelor's degree and/or experience in Client Support.Organized and diligent.Strong analytical and interpersonal skills.Knowledge of additional foreign languages.About S&P Global Market Intelligence:
At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What's In It For You? Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
Our Values:
Integrity, Discovery, Partnership
Benefits:
We take care of you, so you can take care of business. Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, and financial wellness programs.Family Friendly Perks: S&P Global has perks for your partners and children, too.Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation.
Equal Opportunity Employer:
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
If you need an accommodation during the application process due to a disability, please send an email to: ****** and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
Job ID: 309271
Posted On: 2024-11-23
Location: Buenos Aires, Argentina
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