Ptp Help Desk Junior Agent

PTP Helpdesk Junior Agent at Givaudan – Your future position?Overall mission:
Providing support to requesters and vendors in case of PTP related questions
Ensuring correct and daily execution of key responsibilities in PTP helpdesk as outlined under responsibilities
Taking direction from the Manager on specific tasksMain Responsibilities:
Day to day operations in service management:
Manage all incoming PTP related employee and vendor queries via relevant communication channels (phone, e-mail, instant messaging tool, service management tool)
Analyse queries and aim for end to end query resolution in line with service levels and Customer satisfaction
Take ownership and Coordinate issue resolution across streams if required
Monitor and follow-up on parked queries in case of escalation
Inform the user after final resolution
Provide guidance to internal employees for all systems (SAP; SRM, Service management tool)
Support users in workflows and approvals
Support PO follow up
Handle payment notifications (ie manage failure notification deliveries)
Communicate with internal and external partners by phone, email, instant messaging and AskMeYou?
Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then come and join us – and impact your world.Your professional profile includes
Professional experience: 6months - 1 year of relevant experience in Procure to pay (PTP) within an international environment
Education / Primary Qualification:
Diploma: University degree preferable in Business Administration, Accountant or Industrial Engineer.
Languages: Fluent in English.Technical skills:
Software skills: Knowledge of relevant SAP modules (SRM, FI, PM, MM), Procurement tools (Catalogue), workflows, and advanced knowledge of MS office is an advantage.
Understanding of business and PTP policies, end to end process and work instructions
Strong service management and communication skills
Good data entry/ typing speed