The Program Manager in Phoenix, AZ, "This is a onsite position - No Remote Option" plays a crucial role in executing customer strategies across multiple products and programs, from new product introduction to volume production.
This position is centered around achieving high customer satisfaction, driving profitable business relationships, and providing strong leadership to customer focus teams to ensure commitments are met.
A background in electronics manufacturing services (EMS) or contract manufacturing (CM) is essential for success in this role.
Compensation and Benefits Competitive salary based on experience Health, dental, and vision insurance Retirement savings plan with company matching Generous vacation and paid time off policy Flexible working hours Opportunities for professional development and continuous learning Remote work options available Why you should apply for this position today This role provides an excellent opportunity to foster customer relations and lead teams towards achieving organizational goals.
By applying, you will contribute to meaningful projects that directly impact customer satisfaction and business growth within a dynamic environment.
Skills Excellent written and verbal communication skills Effective interpersonal and multitasking skills Strong customer service and client focus Demonstrated leadership and people management abilities Effective negotiation and problem-solving skills Solid financial understanding and risk analysis capability Proficiency in Microsoft Office products and Teams conferencing software Responsibilities Lead the Customer Focus Team (CFT) and prioritize all team activities Serve as the primary customer contact for resolution management Ensure successful new product introductions and monitor S&OP Manage customer expectations and pricing activities Conduct Executive and Quarterly Business Reviews Track, trend, and report on customer metrics, including On-Time Delivery Ensure adherence to contractual obligations and communicate requirements internally Drive continuous improvements and ensure build and delivery schedules are met Participate in MRB activities to resolve issues quickly Qualifications 4-year degree in engineering or business Experience within electronics manufacturing services (EMS) or contract manufacturing (CM) Proven ability to lead projects and manage customer relationships Strong analytical, planning, and organizational skills Demonstrated leadership skills, including coaching and mentoring abilities Education Requirements Bachelors degree in Engineering or Business Education Requirements Credential Category Bachelors degree Experience Requirements Experience in managing customer relationships in a complex environment Proven experience in project leadership and completion in a timely manner Familiarity with continuous improvement tools and methodologies Capability to support a global business operation and travel as needed (up to 25%) Why work in Phoenix, AZ - Onsite No Remote Option Phoenix offers a vibrant lifestyle with a warm climate and a diverse cultural scene.
The city is known for its strong job market, particularly in technology and manufacturing sectors.
With ample outdoor activities, dining options, and a growing community, Phoenix provides a balanced environment for both professional growth and personal enjoyment.
Employment Type: Full-Time Education Level: Bachelor's degree Required Knowledge, Skills, and Abilities: (Hiring Companies ATS Questions): 1.
Do you have a 4-year degree in engineering discipline or business.
2.
Do you have experience within an electronics manufacturing service (EMS) or contract manufacturer (CM).
3.
Do you have experience in productivity tools, including Microsoft Office products and Team's conferencing software.
4.
Do you have experience in supporting a global business operation.
5.
Do you have enthusiastic and motivational communicator with multi-cultural experience.
6.
Must be a US Citizen or Green Card holder.