At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands.
As employees, we are dedicated to making our customers' dreams come true by offering financial solutions in each stage of their life.
Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences, and backgrounds.
Are you ready for a rewarding career? We have more than 9,000 people working for Popular in Puerto Rico, United States, Virgin Islands and Latin America. Come and join our community! Job Type: Full Time
General Description: Seeking an experienced professional to lead Program Delivery for one of our most critical applications at Banco Popular.
Responsibilities will include ensuring the successful delivery of a new cloud-based application from start to finish, including planning, risk management, resource allocation, monitoring progress, and communication with stakeholders.
Essential Duties and Responsibilities: Oversee the delivery of a new application developed by multiple teams, ensuring effective management of dependencies, complexity, planning, and alignment.Coordinate and allocate resources effectively to meet project deadlines and deliverables.
Develop plans for resource allocation, timeline, and budget to drive overall project plan.
Conduct regular resource reviews to ensure optimal utilization and address any bottlenecks promptly.Collect and report KPIs across multi-disciplinary squads to report weekly progress and program overall achievements.Create and drive an effective project dashboard to provide transparent and regular communication between all stakeholders.
Ensure stakeholder communications and expectations are appropriately managed and aligned.Monitor progress, escalate, solve issues, and mitigate risks.
Implement a proactive issue resolution framework with escalation paths and response times.Additional Responsibilities: Collaborate with other program/project managers to plan/address interdependencies and support program updates as needed.
Set up regular sync meetings to align priorities and timelines.Manage cross-project related tasks to deliver the program by aligning planning and execution across all squads and initiatives.Use tools like JIRA to facilitate squad implementations, changes, testing, and delivery.
Regularly review and seek ways to optimize JIRA workflows to align with project needs and practices.Foster a culture of continuous improvements by conducting regular retrospectives to identify and address issues to meet commitments and ensure appropriate steps are taken.Lead strategic planning sessions to ensure teams are working aligned with the program delivery goals and objectives and to inspire and motivate teams by connecting their work with the organizational vision.Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Education: Bachelor's Degree in Computer Engineering or Computer Science or related fields from an accredited University/College.
Experience: 7+ years of experience in agile project management implementations in a complex technology environment.
Certifications / Licenses: Certifications are highly desirable but not required.
Certified Scrum Master, Certified Product Manager (CPM), or ITIL Processes CertificationKnowledge, Skills and Abilities (KSA's): Supervisory Skills: Communicate effectively with colleagues and staff, coach, and mentor.
Demonstrate ability to lead the work of others.Strong business acumen: Ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests.Communication skills: Effectively interact with internal and external stakeholders.
Ability to foster trusting relationships with colleagues and clients.
Highly developed written and verbal communication skills in English.Analytical skills: Stay focused on main issues, prevent irrelevant issues or distractions from interfering with timely completion of assignments.
Collect, research, and complement data; synthesize complex or diverse information.Problem Solving: Identify and resolve problems in a timely manner; develop alternative solutions.Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly.Operational/Regulations Processes: Knowledge on budget administration, resource allocation, organization's policies, and regulations.Computer and Technological Skills: Proficient in MS Office 365 and experience with tools such as JIRA, Xray; data visualization and design tools such as Power BI, among others is desired.Region Locations: Puerto Rico, Florida, Illinois, or North Carolina.
Work Schedule: Hybrid or Remote
Values: Passion for People, Succeed Together, Own Every Moment, Build the Future
Additional Requirements: The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position.
Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
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As Puerto Rico's leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters.
By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
Popular is an Equal Opportunity Employer. Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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