Professional Services Engineer

Professional Services engineer is part of the Delivery Organization.
As a Professional Services Engineer (PSE), a successful candidate will work in a collaborative environment.
You will be a consultant to the client and ensure delivery of projects successfully per the timeline.
You will work closely with Project Management Office, Partners, Research and Development, and Managed Services Operations team.
PSE will follow the change control process, be responsible in documentation, low-level design, and prepare test plans.
This position requires extensive client contact and the ability to collaborate with internal and external agencies to solve emerging client requirements.
You must be able to adapt to new and changing requirements, therefore flexibility is required.
PSE must always remain professional verbally and in written communication and maintain a positive attitude.
Responsibilities: · Lead the technical delivery of UC Project per the defined Statement of Work.
· Lead technical meetings to ensure clients are covered for all aspects of UC deployment and operations.
· Discover, isolate, reproduce, troubleshoot using tools like syslogs and wireshark, drive resolutions, and document solutions.
· Maintain a thorough understanding and broad knowledge of AudioCodes product and service offers and solutions.
· Consult with Solutions Architect and client about solution options after understanding their needs/expectations for voice transformation.
· Develop project runbook and deliver knowledge transfer sessions to clients and partners as required.
· Work occasionally after hours to accommodate cutover events and client schedule as required.
· Ability to work multiple projects simultaneously.
Requirements: · MS/BS in EE or CS.
· 3+ years of experience in Telecom and Data Communications with an emphasis on voice applications.
· Understanding of IP Telephony, SIP, VOIP, OSI Model, DNS, E1/T1.
· Experience with Microsoft technologies Skype for Business, TEAMs DR, Azure, PowerShell.
· Excellent written & verbal communication skills in English.
· Willing and ability to travel (mostly domestic but some international travel may be required).
· Willing to participate in 24x7 On-call support duties for after-hours support on rotation basis.
Nice To Have: · Microsoft Teams certification is a plus.
· CCNA certification.
· Project Management and scheduling skills.
· Knowledge of AudioCodes products is a plus.
· Experience with Zoom is a plus.