Products and Technology - Technical OperationsLine of Service: Internal Firm Services
Industry/Sector: Not Applicable
Specialism: Application Operations
Management Level: Senior Associate
Job Description & Summary: A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers, and business strategists who are using technology to accelerate change.
Our team has responsibility and ownership for the strategy, management, and delivery of technology services that are essential to business systems and applications.
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Use feedback and reflection to develop self-awareness, personal strengths, and address development areas.Delegate to others to provide stretch opportunities, coaching them to deliver results.Demonstrate critical thinking and the ability to bring order to unstructured problems.Use a broad range of tools and techniques to extract insights from current industry or sector trends.Review your work and that of others for quality, accuracy, and relevance.Know how and when to use tools available for a given situation and can explain the reasons for this choice.Seek and embrace opportunities which give exposure to different situations, environments, and perspectives.Use straightforward communication, in a structured way, when influencing and connecting with others.Able to read situations and modify behavior to build quality relationships.Uphold the firm's code of ethics and business conduct.Basic Qualifications: Minimum Degree Required: High School Diploma
Minimum Year(s) of Experience: 2 years of relevant experience in progressive roles supporting IT operations quality control, technical troubleshooting, process improvement, and compliance.
Preferred Qualifications: Degree Preferred: Bachelor's Degree
Preferred Fields of Study: Information Technology
Certifications Preferred: ITIL Certification, ServiceNow CSA and/or CAD
Preferred Knowledge/Skills: Demonstrates through abilities and/or a proven record of success in the development of application-based troubleshooting, including the following areas:
Providing application support with industry knowledge of ITIL service management principles.Possessing technical understanding that spans multiple platforms and application levels of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.Applying technical understanding to support associated technologies such as global operations of highly available SaaS services, HP SM9, Service Now or similar ITSM system.Understanding user provisioning models and approaches, related tools and directory services.Displaying experience with Microsoft Active Directory and Identity Manager (FIM), and LDAP directory technologies.Deploying and/or managing Google Apps for Work/G Suite installations.Delivering technical application support, especially industry-standard platforms such as Lotus Notes, .NET/IIS, SharePoint, Java, Documentum, SQL, and others.Managing conflicting deadlines and competing priorities.Identifying trends and escalating issues to the appropriate contacts.Operating and administering specific services in support of the firm's enterprise architecture vision and applicable technical standards.Working collaboratively with the service manager, other members of the managed service and implementation teams, and individuals who support enabling technologies used by the service.Exercising due diligence when assessing operational risks and proposing technical solutions that will meet service manager expectations.Developing and maintaining technical processes, including supporting documentation, associated with the establishment and operation of specific collaboration services.Implementing technical solutions that align with the firm's technology vision as laid out by the solution architects.Developing and maintaining a current understanding of the technical architecture and designs associated with the application services delivered, and all relevant enabling technologies.Defining and maintaining administrative processes that support existing and new application services and capabilities.Working in complex technical environments.Additional Skills: Understand the importance of having correct information management.Knowledge of Information Security and Data Protection.Correct Information Security Management.All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.
Desired Languages: English
Travel Requirements: Not Specified
Available for Work Visa Sponsorship? No
Government Clearance Required? No
Job Posting End Date:
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