Product Support & Reliability Engineer

Job Description - Product Support & Reliability Engineer (MER0003AMD) Group: Mercedes-Benz Group AG
Project: Product Support & Reliability Engineer
Education: Bachelor's Degree in Mechatronics/Electrical/Electronic or equivalent
Experience: 6+ years
Job Responsibilities: Providing precise technical solutions for complex vehicle issues from headquarters to global field technical support managers.Based on vehicle data & field data (W&G), identify potential issues from the product for improving the reliability of the products.Discuss with stakeholders (Quality/Development/Purchase) to find solutions for potential issues from the product.Document vehicle issues & their potential impact for participating in technical meetings from different departments (Legal/Certification/Quality/Development).Technically responsible in after-sales for global field service measure preparation.Creating & releasing global information for workshops for known issues & remedies.Skills Required: Strong technical know-how of modern vehicle systems & complex vehicle diagnosis.Must have HV (High Voltage) safety awareness & experience with HV Battery/HV Battery Chargers/etc.Must have vehicle data analysis skills.Must be a good team player & skilled in stakeholder management.Basic awareness of after-sales business operations.Written and communication skills in English.German language proficiency is an added advantage.OrganizationMercedes-Benz Research and Development India Private Limited
Primary LocationIndia-Karnataka-Bangalore
Work LocationsMercedes-Benz Research & Development India, Embassy Crest
'Embassy Crest' Plot No 5, EPIP Zone, Phase 1, 560 066

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