Product Support & Reliability Engineer

Job Description - Product Support & Reliability Engineer (MER00039RV) Group: Mercedes-Benz Group AG
DescriptionProject: Product Support & Reliability Engineer
EducationBachelor's Degree in Mechatronics/Electrical/Electronic or equivalent
Experience6+ years
Job ResponsibilitiesProviding precise technical solutions for complex vehicle issues from headquarters to global field technical support managers.Based on vehicle data & field data (W&G), identify potential issues from products for improving reliability.Discuss with stakeholders (Quality/Development/Purchase) to find solutions for potential product issues.Document vehicle issues & their potential impact for participation in technical meetings from different departments (Legal/Certification/Quality/Development).Technically responsible in after-sales for global field service measure preparation.Creating & releasing global information for workshops for known issues & remedies.Skills RequiredStrong technical know-how of modern vehicle systems & complex vehicle diagnosis.HV (High Voltage) safety awareness & experience with HV Battery/HV Battery Chargers/etc.Vehicle data analysis skills.Good team player & strong stakeholder management skills.Basic awareness of after-sales business operations.Written and communication skills in English.German language proficiency is an added advantage.OrganizationOrganization: Mercedes-Benz Research and Development India Private Limited
Primary Location: India-Karnataka-Bangalore
Work Locations: Mercedes-Benz Research & Development India, Embassy Crest, Plot No 5, EPIP Zone, Phase 1, 560 066

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