Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies.Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world.In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places at scale and in total security.Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.PurposeThis role provides technical support and expertise to the sales team and customers.Key Missions- Ensures to be the main contact point for technical topics between customers and IDEMIA- Acts to understand customer technical needs and identifies potential products in relation to IDEMIAs product roadmap- Promotes IDEMIA products and services to customers- Provides on-going technical support to sales and contributes towards the preparation of sales presentations, tender responses and proposals- Implements projects- Collects functional requirement specifications for applicable products with the customer- Manages the product selection process and ensures the right product is selected to match customer's requirement- Participates in the project delivery and technical implementation- Coordinates final validation for applicable products with customers- Mainains a close relationship with technical counterpart of custome- Engages constantly in product specification reviews to upsell and influence the next product evolution- Assists in quality complaints from customer on delivered products through first level local troubleshooting- Supports quality team in the resolution of problem and coordinates response or communication to the customer- Promotes and implements standard and customized products for medium to large-size customers- Assists in troubleshooting and quality complaint resolution- Works independently with general supervision- May help and assist other team membersRequirements- Senior experience in SIM card, or eUICC, eSIM (essential)- Telecom experience- Spanish language required- Advanced conversational English required (interviews will be conducted in English)- Availability to travel 20%- Availability for hybrid work (site / home office)- Skills : Customer service, ability to make presentations, interlocutor between internal areas.
