About Us: ID90 Travel is a privately held technology company that provides travel solutions for airlines and their employees.
Did you know that one of the privileges of working for an airline is being able to fly around the world for free?
Well, we at ID90 Travel provide the technology that makes that airline employee travel possible for the world's leading airlines.
We've also become the leading one-stop comprehensive solution for airlines' employee travel needs.
This includes providing them with exclusive rates on hotels, cruises, rental cars and more.
Job Description: A Customer Support Specialist offers guidance and processes complaints and issues related to platform/app usage or products.
Customer Support Specialist responsibilities include resolving customer queries and recommending solutions to enhance customer's experience.
To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust.
Ultimately, this role will help establish our reputation as a company that offers excellent customer support during all interactions.
Responsibilities: Responds to customer's queries in a timely and accurate way, via phone, email or chat in order to provide support and/or informationIdentifies customer's needs and ensures that appropriate actions are taken to resolve customers' problems and concernsMaintains customer accounts and records of customer interactions with details of inquiries, complaints, or commentsWorks alongside a team of CS specialists, other company areas and service providers to pass on or receive information regarding customer needsConducts surveys to get customer's feedbackAnalyzes and reports product malfunctions to technical departmentShares customer's requests and effective workarounds with team membersGathers customer feedback and shares with our Product, Sales and Marketing teamsAssists junior Customer Support RepresentativesMeets and exceeds monthly customer support goalsRequired Skills/Abilities: Excellent communication skills including active listeningService-oriented and problem-solving skillsPatient when handling tough casesAutonomy/Self-motivationAbility to multi-task (phone, email, chat) is a mustAbility to navigate through multiple sites/software applicationsGood understanding of basic computer skills with the ability to learn new softwareWillingness to learn new products, services, or new proceduresExcellent interpersonal skillsRequired Qualifications: Proficiency in the English Language (C1)Desired Qualifications: English Language teacher degree, English translator degree or equivalentBilingual or abroad work experienceExperience in the tourism/airline/e-commerce industry is a plusExperience using help desk software and remote support toolsExperience in remote work positionsSpecial Requirements: Prolonged periods sitting at a desk and working on a computerHome Internet connection (50mb minimum)Possibility of WFH in a silent spaceAvailability to work during the weekendsWhy Join Us: Opportunity to work in the dynamic and growing travel industry.Collaborate with a talented and passionate team.Contribute to innovative products that enhance user experiences.Grow your career in a supportive and inclusive environment.Friendly staff and an international team of people learning from one another.A 35-hour/week position.A competitive salary and great benefits.Referral bonusPTOFree closed parking lotApply now to join our team and help shape the future of travel technology.
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