Job Title: Portuguese-Speaking Customer Support Representative (Sports Sector) - Remote/Hybrid Location: Remote (Only within Bulgaria) / Hybrid Option Available / Relocation to Sofia Optional Language Requirements: B2 Portuguese and B2 English Industry: Sports Job Overview: We are seeking a dedicated Customer Support Representative with proficiency in Portuguese to join our team in the sports sector .
This position is available as a remote role within Bulgaria , with the option for a hybrid work arrangement .
For those interested in an office-based environment, there is also the opportunity to relocate to Sofia .
In this role, you will be assisting Portuguese-speaking customers with their inquiries regarding our sports-related products and services.
While prior customer service experience or knowledge of the sports industry is advantageous, it is not a requirement as we will provide full training.
We offer a competitive salary, health and life insurance, career development, and a supportive work environment, along with the necessary equipment for the role.
Responsibilities: Customer Assistance: Deliver high-quality customer support through various channels, such as phone, email, live chat, and more.
Answer customer inquiries about our sports products, orders, shipping, returns, and general services.
Issue Resolution: Efficiently address and resolve customer concerns or complaints, ensuring a positive experience for the customer and the resolution of issues in a timely manner.
Product Knowledge: Stay well-informed about our sports products and services to provide accurate details, advice, and support to customers regarding product specifications, availability, pricing, and promotions.
Order Management: Assist customers with managing their orders, including tracking, modifying, canceling, and addressing payment-related queries to ensure smooth processing and satisfaction.
Customer Feedback: Collect and document customer feedback to improve customer experience.
Share insights to help enhance our product offerings and customer service procedures.
Documentation: Keep precise records of customer interactions and ensure that all necessary follow-ups are completed, using our CRM system to track progress.
Teamwork: Collaborate with other departments, such as logistics, sales, and marketing, to address customer needs and improve the overall customer experience.
Ongoing Education: Continuously update your knowledge of product updates, industry trends, and company processes to enhance your performance and better serve customers.
Skills & Qualifications: Language Proficiency: B2-level fluency in Portuguese (both written and spoken) B2-level fluency in English (both written and spoken) Strong communication skills, with the ability to engage customers in a clear, professional, and friendly manner.
Experience: Experience in customer service is beneficial but not essential A background or interest in the sports industry is a plus, but not a requirement.
Technical Skills: Familiarity with customer service software or CRM systems is advantageous, but not necessary Quick to adapt and learn new systems and tools.
Problem-Solving: Strong ability to handle customer issues and complaints with professionalism and efficiency Able to find effective solutions in a timely manner, ensuring customer satisfaction.
Self-Motivation: Comfortable working autonomously, especially in a remote or hybrid setup Excellent time-management and organizational skills.
Team Collaboration: A positive, team-oriented attitude with a willingness to help colleagues and contribute to the overall team goals.
Attention to Detail: Accurate in handling orders and customer information with great attention to detail.
What We Offer: Competitive Salary: A salary package that reflects your qualifications and contributions.
Health & Life Insurance: Comprehensive health and life insurance to ensure your well-being.
Career Advancement: Opportunities for growth and career progression within the company.
Access to training programs to help you develop professionally in the sports sector.
Flexible Work Setup: This role allows you to work remotely within Bulgaria , with the option to adopt a hybrid work model .
Alternatively, you can relocate to Sofia and work in the office.
Company Equipment: All necessary tools and equipment, including a laptop and headset, will be provided by the company to perform your duties effectively.
Supportive Team Culture: Join a collaborative and supportive team that shares your enthusiasm for sports and customer service.
Work-Life Balance: Flexible hours and a focus on work-life balance to ensure you thrive both professionally and personally.
How to Apply: If you're passionate about helping customers, fluent in Portuguese and English , and have a keen interest in the sports industry, we want to hear from you!
Please submit your CV along with a cover letter explaining your skills, experience, and why you are excited about this opportunity.
We look forward to welcoming you to our team!