The Specialist, People Systems will be an expert in SuccessFactors and play a key part in the maintenance and ongoing support of the HRIS. Additionally, this role is critical in optimizing the implemented modules (Employee Central, Benefits, Compensation). The role holder will support business analytics, system reporting, compliance, data integrity, role-based security, back-end system functionality, end-user support, and daily administrative system functions.
Responsibilities: Recommend and configure changes to current processes to provide more effective use of SuccessFactors and take the lead to implement these changesDefine and evaluate SuccessFactors for areas of improvementPerform and/or review configuration changesPartner with key stakeholders to ensure data accuracy and integrity of People information globallyLiaise with Technology teams for improvements/management of integrationsParticipate in testing of configuration changes, including test script development, setting up test scenarios, coordination with other teamsManage and update documentation, such as role-based permission Matrix, standard operating procedures, quick reference guides, business process maps, etc.Manage cases, utilizing ServiceNow, as a key member of the Tier 2 support teamReview and evaluate changes in the H1/H2 releases to understand impacts, implement changes and testingCommunicate system changes, upgrades, and general information to end-usersEstablish and maintain security and integrity controlsPerform other functions as may be assigned by immediate manager from time to timeSkills and Experience: Bachelor's degree in HR or Information management with in-depth experience managing various HRIS/IS; or equivalent work experienceProficiency with SuccessFactors requiredExtensive HR systems reporting, HR process, and project management experience requiredStrong mathematical/analytical aptitude, problem-solving, and time-management skillsExcellent data mining, manipulation, and analytical skillsStrong computer skills; high proficiency in MS Excel (with extensive experience in and knowledge of formulas and functions, pivot tables and charts)Knowledge of principles, practices, and standards of human resource administration in assigned areaHighly organized and able to manage multiple priorities in a fast-paced environmentDemonstrated experience/maturity in handling confidential and sensitive informationPositive, service-oriented attitude with the ability to follow through on issuesAble to foresee potential challenges and provide solutions to a variety of problems
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