Job Purpose The Payroll Transition Senior Manager is centrally responsible for driving all the transition initiatives of EY GDS for the Payroll service line. The role will draw on prior experience in project management, business analysis, and change management expertise to successfully run high-profile transitions of large clients' data from multiple geographies. An in-depth understanding of BPO/shared services environment and exposure to the Payroll domain is a must. The role supports the initiatives of the Global Payroll engagements.
Responsibilities Define standards, processes, and controls that ensure implementation, operations, and client level readiness for transition from implementation to operational production. Develop and communicate operational standards that aid in a sustainable operational solution for our client. Determine methods and tools for validation of implementation configurations in accordance with operations standards. Develop client-facing materials that orient and prepare the client for a successful understanding and execution of transition to operational production, including training, tools, processes, contact lists, escalation procedures, and operational performance measures. Ensure high levels of customer satisfaction by delivering project cost, schedule, and quality objectives. Effectively identify, manage, resolve, and mitigate key risks and issues impacting the project delivery. Work with internal teams to ensure effective procedures are established for the setup of internal and external systems, tools, and processes as part of the client transition process. Act as an escalation point to provide input and approval for exception-based service requirements. Define ongoing key performance measures that identify and report on client satisfaction and team performance related to transition activities. Continually evaluate and improve transition to service training, documentation, and procedures based on client and team member feedback. Assist Implementation and Operations with determining resource needs and allocations based on client solution and scope of service. Interview, onboard, develop, and grow talent that continually meets or exceeds job requirements. Functional & Technical Skills End-to-end Payroll knowledge is a must. Thorough understanding of upstream and downstream processes that impact Payroll. Should have managed multi-country Payroll transitions in a shared service environment. Flexibility and good teamwork skills. Strong in both written and verbal communications. Highly organized with excellent customer service skills and comfortable in a client-facing environment. Strong IT skills and can adapt quickly to working with new technologies. Proven capability to define, document, and rollout procedures and processes across multiple departments and/or groups. Ability to effectively engage with prospects or clients to properly position the value and scope of services provided by the team. Ability to work with internal/external customers globally and/or on a virtual basis. Ability to develop standard transition methodology, tools, and templates. Qualifications & Experience Graduate or Post Graduate in Accounting/Finance. MBA or Business Management skills preferred. An overall 10-12 years' experience with at least 8 years of relevant hands-on experience in Human Capital or Payroll transitions for large organizations. PMP certification will be an advantage.
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