The general purpose of this role is to deliver effective, timely, and quality support across specific Pfizer Patient Support Programs (PSP) and patient initiatives when applicable. This role will be the customer persona profile expert of the patients enrolled in PSP and will be a BU key partner to define the best strategies to implement in PSPs to address specific patient needs.
This role will be an expert about the PSP patient journey and the dynamic changes that impact this path based on patient status within PSP, the cycle of life of the products, and the natural history of evolution of the disease.
Main Duties Support Patient Programs in ensuring the delivery of high-quality work, training, and development of support opportunities relevant to patients and organizational needs.Provide value-added proposals to corresponding BU based on the customer profile and previous experiences and insights gained in the PSP area.Organize, design, and deliver the services and tools defined by BU strategic plans in a proper way and within timelines.Be the expert on customer profile definition and customer segmentation within the programs in charge.Interpret data and patient insights, analyze results using statistical techniques, and provide ongoing reports. Identify key data fit to BU needs for the decision-making process.Help manage internal patient projects if applicable, providing a 360-degree approach.Determine key results and appropriate metrics, performing all required actions to assess customer engagement and satisfaction within the PSPs.Ensure accurate tracking and reporting of progress on duties under his/her control.Support, coach, mentor, and provide a positive role model for supporting vendors participating in the Program.Ensure that deliverable stocks of materials, kits, and any connected PSP tools for patients and HCPs are accurate and have proactive follow-up.Be an internal and external PSP ambassador, a subject matter expert, and point of contact for internal and external stakeholders about general process definitions and local and global frameworks that impact PSP operations. Present PSPs to internal and external stakeholders to educate, raise awareness, and support BU strategies when applicable.Maintain good self-awareness and "own it" behavior. Keep abreast of relevant developments in patient services in the market, policies, and legislation. Ensure good practice and compliance with all Pfizer policies.Qualifications: Social Science, Health, or Marketing Student/Graduate or equivalent practical experience.Previous working experience in marketing positions; experience in pharmaceutical companies, health institutions, or patient organizations is preferred.Ability to speak and write in English fluently.Customer-oriented working experience is preferable.Preferred: Patient Support Programs Experience – Pharma Business Experience.Skills: Effective presentations.Analytical and future thinking.Agility and flexibility.Proactive.Excellent interpersonal and teamwork skills.Proven ability to influence cross-functional teams.Work Location Assignment: Hybrid
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