Job Description - Parts Documentation- After-sales (MER0003BUG)
Parts Documentation- After-sales Group: Mercedes-Benz Group AG
Function: Spare parts Management specialization in Interior componentsQualification: Graduate/ Post Graduate in Mechanical/Automobile Engineering or similar.
Experience: 4 to 10 years in relevant domain
__________________________________________________________________
We at Mercedes-Benz India R&D are on a mission to contribute to MBAG by building the most desirable vehicles utilizing various digital methods. Ours is a purpose-driven and enthusiastic organization that provides the flexibility of a hybrid work model and a progressive environment.
What is GCSP? GCSP is the bridge between RD and retailers that defines and ensures the wellness of every vehicle ever produced until its entire lifecycle and until it becomes a classic. GCSP affects our retailers & workshops directly and ensures customer satisfaction throughout their vehicle use experience. Overall GCSP generates more than 30% revenue for the entire organization.
For this, every component of every vehicle needs to be rightly understood to define the best ways it can be assessed in the workshop environment for service and maintenance. Technical understanding of entire vehicle systems in relation to the way it was designed and the environment it will be manufactured, assembled, sold, and maintained is very important.
1. Job Overview:You will be responsible for defining spare parts for Interior parts commodity for service and maintenance of vehicle and defining and documenting spare parts for the related components. You will work closely with colleagues from R&D of Interior and workshop for defining the best ways to repair vehicles.
2. Principle Accountability· You will be accountable for the Interior parts definition, Parts creation, and customer complaints projects involved in Parts Information topic.
· Additionally, you carry responsibility for committed projects, resource-planning, and aligning work with respect to the department strategy maintaining Quality, Cost, Time.
· You will need to ensure KPI of the projects are monitored, tracked, and targets achieved as per yearly agreements.
· QMS standards are followed, tracked, and monitored on a regular basis.
· You will have to connect with all stakeholders regularly for partner engagement and when required escalation management.
· You will be expected to participate in Innovation and continuous improvement activities.
· You should be improving your competency over time.
3. Skill-Sets/Experience· You are a domain expert in Automotive mechanical components and its engineering technology.
· You hold expertise in UG NX with a good understanding of 3D data analysis.
· You should be able to read and understand the 2D drawings of the components.
· You are also an expert in Engineering change management and release documentation along with having knowledge of variants control and BOM management.
· Should have knowledge about interior components like cockpit, HVAC, steering, seating, airbags & door trims.
· Coordinate with the Engineering Team on documenting the parts.
· Act as liaison between Engineering, Supply Chain, Purchasing, and Customers.
· Troubleshoot BOM, Configurator, and Sales Order entry issues. Determine the most effective approach to resolving issues.
· You hold working experience in products relevant to repair workshops but your experience with the latest manufacturing technologies should be visible from your deliverables. Also, you should be well versed with Spare Parts, manufacturing, ordering, and logistics.
· Your deep understanding of Product Development process in series and aftersales influences faster decision-making by headquarters in Germany.
· Having hands-on experience for assembling and dismantling the parts in vehicle will be helpful.
· Thanks to your communicative strength and assertiveness, you lead discussions on the technical feasibility of Interior manufacturing techniques with various junior and senior colleagues.
· Your awareness of QMS standards and experience in CAD methodology, Norms, DBL standards, and Tools is an added advantage.
· Knowledge of Mercedes-Benz portfolio is an added advantage.
· German language is necessary.
OrganizationMercedes-Benz Research and Development India Private Limited
Primary LocationIndia-Karnataka-Bangalore
Work LocationsMercedes-Benz Research & Development India, Embassy Crest 'Embassy Crest' Plot No 5, EPIP Zone, Phase 1, 560 066
#J-18808-Ljbffr
