Job Description - Parts Counter Wholesale Retail (MER0003GN4) Group: Mercedes-Benz Group AG
Description The mission of the Mercedes-Benz Manhattan Parts Consultant Wholesale Retail is to be responsible for fulfillment of parts requests for all retail and wholesale customers.
The Parts Consultant Wholesale Retail must provide a consistently outstanding brand and customer experience through consistently excellent preparation, attitude, and teamwork.
ResponsibilitiesPlace orders for parts for retail and wholesale requests.Send tickets to parts pickers.Develop business by drawing in new customers on the retail side.Notify retail customers when ordered parts come in.Greet counter customers promptly and courteously.Answer telephones promptly and courteously.Provide price quotes and other information.Recommend related parts while customer is at counter as appropriate.Promote additional parts sales by suggesting seasonal lines and special offers.Conduct regular telephone solicitation on assigned wholesale accounts.Initiate credit applications for new accounts and check credit requests versus status lists.Deliver correct part to customer at counter or arrange for delivery / shipment of parts as required.Prepare and cost out parts invoices, properly identifying eligible wholesale customers.If part is not in stock, determine availability and submit an emergency order if requested by the customer.Maintain a customer back-order file and advise customer on receipt of back-ordered parts.Develop a strong relationship with all customers through excellent communications.Check invoices against stock received as instructed by Wholesale/Retail Parts Supervisor.Manage and maintain Lifestyle Collection Boutique.Maintain a clean safe work area.Able to commute into and out of Manhattan/New York city on a daily basis.Pay Range: $25 - $29 per hour.
Qualifications High School Diploma (GED) or equivalent work experience.2 years of Parts Counter Wholesale experience.Must be knowledgeable on ADP, Netstar and EPC.Must be able to work Saturdays.Work Holidays when required.Must be articulate, enthusiastic, and a self-motivated team player and maintain a positive attitude.Must have superior communication skills (both written and verbal).Has "can do" attitude and shows results-orientation, gives his/her personal best.Able to withstand the physical demands of the position.OrganizationPrimary Location: Mercedes-Benz Manhattan, Inc.
Location: United States of America-New York-New York
Work Locations: 770 11th Avenue, New York, 10019
#J-18808-Ljbffr