How will you CONTRIBUTE and GROW?The Manager, Cash Application is responsible for managing a team of +40 associates in charge of the daily activities related to handling, processing and depositing cash receipts in order to ensure prompt and accurate recording of payments to customer accounts. The Manager, Cash Application will oversee reconciliations, satisfy escalations and approvals to the operation, as well as other analyses and month-end procedures. This position will provide direct leadership and direction to a staff of 20-40 Cash Application Specialists and 1-2 Supervisors, and will closely interact with Division, Safety and Corporate personnel. This will require a seasoned professional with excellent supervisory and communication skills. Experience in finance, accounts receivable, cash applications, as well as billing and/or collections is required. Minimum 3 years experience leading teams. Process improvement skills are desired.
Responsibilities: Oversee cash application teams related to the daily processing of cash receipts and postings to customer accounts, including payments via lockbox and credit cards as well as other adjustments to customer accounts.Interface with Dispute Management, Credit and Collections, branch operations and other associates within the Company to troubleshoot and resolve customer payment discrepancies.Oversee deposit reconciliations to the lockbox bank accounts and systems, as well as other month-end procedures.Oversee Specialists related to the research and resolution of unapplied cash receipts and postings to customer accounts, including payments made by credit card, lockbox and branch deposits.Oversee Specialists related to the research and maintenance of customer relationships in order to improve the automated identification of customer payments.Monitor/measure customer payment performance, including monthly metrics.Develop, implement, and monitor procedures to ensure cost effective work flow in the processing and application of customer payments, investigate methods of improving the capabilities of the organization through changes in structure, technology or method.Provide leadership and direction to Cash Applications teams, comprising approximately 20-40 associates and 1-2 supervisors.Are you a MATCH?Qualifications: Develop and conduct training programs content and ensure training plans are executed to new and existing employees within the Cash Applications Department, including onboarding of associates, as well as technical and process training.Provide guidance and oversight of staff activities related to the research and resolution of customer payment issues; ensure follow-through/resolution of the root cause.Develop staff through goal-setting, evaluations, feedback, discipline and ongoing coaching to ensure activities are performed within department and Company policy.Create/measure/monitor customer payment performance, including monthly metrics.Analyze, review and make determinations on how to properly integrate newly acquired businesses into the Company's cash applications function.Design reporting tools to assist in analyzing and disseminating large amounts of data.Develop, implement and monitor procedures to ensure effective work flow in the cash applications department. Suggest improvements to procedures where applicable for efficiency.Special projects and other duties as assigned.Our Differences make our Performance At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders, and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
About UsA world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.
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