How will you CONTRIBUTE and GROW?The Cash Application Sr Analyst performs daily activities related to handling, processing and depositing cash receipts in order to ensure prompt and accurate recording of payments to customer accounts. Responsible for training and mentoring new hires, as well as answering questions and escalations in partnership with the team Supervisor.ESSENTIAL DUTIES & RESPONSIBILITIES: Daily processing of customer payments, including payments made by credit card, lockbox, ACH/Wire, branch deposits and posting to customer accounts.Proactively identifies issues associated with short payments and overpayments. Resolves escalated issues to rectify, as appropriate.Interfaces with the Customer, as well as, Airgas associates to troubleshoot and resolve customer payment discrepancies.Reviews a variety of reports, documents and on-line data to research payment issues; provides support with advanced processes such as Apply Outs.Resolves unapplied payment issues.Receive inbound Cash Application related customer queries via phone or email.Place outbound phone calls in regards to Cash Application issues or questions that are related to customer accounts.Research and maintain customer information for automated identification of customer payments.Research customer duplicate payments and request refunds when applicable.Maintain customer information for automated payments.Assists Supervisor with reports including SAP & HRC Exceptions; JPMC Daily Cash Email; GL Report; GO Live updates; Dispute Follow Ups; Return for Action.Participates in New Hire training and 60 day continued education.Special projects and other duties as assigned.___________________Are you a MATCH?Required Education: High School Diploma/GED required.Associates/Bachelor's degree preferred.Required Length & Type of Experience: Prior accounts receivable, cash applications, billing and or collections experience preferred but not required.Prior SAP experience a plus.Knowledge, Skills & Abilities: Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP.Exhibit customer focused behavior such as building positive relationships and strive to understand customer's needs, both internal and external.Ability to deal with difficult situations in a diplomatic and professional manner.Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.Excellent oral and written communication and interpersonal skills. Ability to adjust communication style based on customer situation.Ability to work in a fast pace environment and able to multitask.Strong time management skills.Self-motivated.A positive approach and willingness to learn coupled with the ability to work in a team environment.Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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