We are looking for a solution-oriented Transaction Specialist to ensure that farmers receive a world class, effortless customer experience throughout the lifecycle of their transactions with FBN Direct.
This role is critical to how we interact with and serve our customers throughout the full order-to-cash process.
Transaction Specialists promote efficiency, self-service, and an effortless customer experience at every opportunity.
Our Transaction Specialists must have a customer-centric approach to problem solving and an ability to command the FBN Direct offering in the United States and Canada.
Responsibilities: Thoroughly understand FBN Direct order-to-cash procedures in the US and Canada and provide global transactional support to ensure every customer gets serviced as soon as possible, no matter where they are located FBN Direct order-to-cash transaction processing and digital support Review and process FBN Direct orders while ensuring the transaction is ready for fulfillment Manage the order flow process from the time of order submission until the order arrives on the farm Provide FBN Direct order processing assistance to customers and the FBN sales team Seek record-breaking transaction times at every opportunity with the goal of minimizing customer effort and maximizing the customer experience Facilitate ongoing verification process for any necessary documentation to complete the order-to-cash process Full understanding of FBN product offerings and programs Champion outside-the-box solutions to minimize customer effort Assist with processes beyond the transactions when requested (returns, exchanges, etc.)
Additional tasks and responsibilities as assigned Requirements and Qualification: Ability to solve complex issues as close to the customer as possible Comfortable using technology products/services Analytical in nature; motivated by using data to draw conclusions and take action to support a cause Proven ability to excel in a self-guided, independent work environment A true team player able to effectively balance/manage multiple work streams at any given time A willingness to work in a fast-paced, transparent, ever-changing, and competitive environment Understanding the seasonality the agriculture industry can bring to the role Ability to work autonomously and strive to hit measured KPIs Precision and detail oriented focus while managing against deadlines Preferred Skills: Experience with CRM or ERP software systems (NetSuite, Salesforce) Proficient in Google Suite applications Previous order processing or transaction management experience Exposure to agriculture and farming; a desire to put the farmer first and to go the extra mile to provide the customer with a best-in-class experience About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.
We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool.
We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina.
We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent.
Visit www.1840andco.com to learn more about us.
To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com .
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