Oracle Technical Analyst Job Type: Full-Time, Remote
Location: Remote, (LATAM)
Compensation: in $USD
At Talentus, we are looking for you!
We are a US company with a strong presence in LATAM and across 20 countries around the world. Some of our key near-shore BPO services include smart-sourcing, dedicated or cluster teams, managed IT services, software outsourcing, and the top ERP & CRM solutions, driven by our practices across many different industries.
We are currently seeking a highly skilled and organized Oracle Technical Analyst to become a valuable addition to one of our US clients. The ideal candidate will have strong troubleshooting abilities, solid SQL knowledge, and excellent communication skills. You will work remotely to support front-end and back-end technical investigations, assist clients, and resolve application issues, ensuring consistency and alignment with business priorities.
Key Responsibilities: Investigate front-end Oracle application issues by capturing information, shadowing end users, and testing workflows.Perform back-end tasks including gathering log files, querying tables, updating database fields, and cycling servers.Document all activities, notes, resolutions, and create knowledge articles throughout the investigation lifecycle.Prioritize work based on issue severity while balancing both client and business needs.Collaborate with internal teams across various regions to ensure efficient issue resolution.Communicate effectively with clients and internal stakeholders to provide timely updates.Provide on-call support as needed during different shifts.Requirements: Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or a related field.Minimum 4 years of related work experience.Strong proficiency in SQL and experience troubleshooting technical issues.Outstanding interpersonal skills with the ability to communicate efficiently with global teams and clients.Experience with Oracle E-Business Suite (EBS).Experience with Linux/Unix environments.Scripting or Programming Skills (e.g., Shell, Python).ITIL or Incident Management Certification.Database Management Experience.Experience with Cloud Services (Oracle Cloud, AWS, Azure).Version Control Systems (Git, SVN).Preferred Qualifications: 5+ years of experience in application support, client/customer support, incident management, and problem management.Ability to work independently and in a team environment.Prior experience with Oracle environments or supporting large-scale applications.What do we offer? Full-time remote roleCompetitive salary paid in $USDOpportunities for career growth and professional developmentChance to collaborate with a global team across diverse industries and countriesContinuous Learning and Improvement with Udemy courses.PTO - Birthday
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