About the Role: Grade Level (for internal use): 09
The Team:
As a global leader in trade and transaction reporting, the Global Regulatory Reporting Solutions team has been providing Reg Tech solutions for over two decades. Our cloud-based, cross-regulation SaaS platform allows banks, brokers, hedge funds, asset managers, insurance companies, and corporates to comply with global regulatory requirements. We are a diverse team acting on behalf of our global customers. S&P Global values focus on inclusiveness, collaboration, and integrity, and our management strives to provide a work environment that encourages our colleagues to achieve their full potential. Our support team is expanding, and you will play an important role in continuing to make it all happen. You will be joining a team of problem solvers and solution finders with a passion for providing the very best customer experience in a fast-paced environment.
Responsibilities and Impact:
We are looking for someone who can provide exceptional customer experience to a broad range of clients and ensure the fast and effective management of client workflows. The ideal candidate will be comfortable communicating with clients, answering regulatory queries, and resolving daily reporting issues. Ideally, the candidate will have some experience in mainly North American regulatory reporting – SEC, CFTC, and Canada. Previous experience with EMIR, MiFID, ASIC, and/or SFTR would also be favorable. The role is client-facing and requires a high degree of technical competence.
Dealing with customer inquiries and requests and managing them efficiently and in a timely manner until resolution.Troubleshoot client inquiries and issues involving reviewing client data in different formats, i.e., Excel file, JSON, XML, FpML messages, and comparing against our mapping sheets, technical specifications, and business requirements to resolve issues or identify system bugs.Coordinate with application support and development teams on identifying bugs, issues, and testing fixes.Helping clients understand how the solution works and how to resolve reporting issues.Involvement in client training and site visits.Escalate issues in a timely manner and ensure follow-up and resolution.Assist in validation or UAT for issue resolution. What We're Looking For: Basic Required Qualifications: Financial services experience preferred, particularly securities finance regulatory reporting.Client-facing experience.Ability to grasp concepts of a technical nature.Querying and extracting data from a database.Understanding of SQL, API.Ability to read and understand technical specifications and business requirements.Must be an excellent written and verbal communicator.Excellent interpersonal skills.Able to easily adapt communication style in different situations.Committed to high-quality output.Highly motivated, disciplined, confident, and a team player. The ability to adjust to shifting priorities is a must. Additional Preferred Qualifications: Knowledge of transaction reporting desired.Advanced Excel skills preferred.Knowledge of other vendor systems useful. About S&P Global Market Intelligence:
At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep, and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What's In It For You? Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
Our Values:
Integrity, Discovery, Partnership.
Benefits:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
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Job ID: 305219
Posted On: 2024-09-11
Location: Buenos Aires, Argentina
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