Norte Retail Shop and Tasting Room Manager - Santa FePosition Overview:Provide overall management and supervision of Farm Shop Norte.Responsible for all critical business decisions including team member hiring, development, merchandising, regulatory compliance, programing and setting a solid foundation for the retail and tasting rooms to thrive and grow.
Position type: Full-time, exempt
Duties & Responsibilities:Maintain a strong floor presence to assist in customer service as well as to provide a lead by example management style.Create and maintain strong relationships with the Retail Operations Manager and all Los Poblanos retail outlet managers.Develop and maintain a creative store layout, product merchandising, and daily retail execution in support of Los Poblanos vision.Create and maintain a culture of outstanding customer service.Responsible for the interview, selection, training, development, and counseling of team members in a manner that builds and sustains a high performing team and minimizes turn over.Provide accurate, complete information in all daily, weekly, monthly, quarterly, and "ad hoc" management reports.Establish and maintain a collaborative working relationship with Los Poblanos ownership, all department managers, and all team members.Establish and maintain a positive work environment.Consistently communicate and model Los Poblanos vision and goals.Collaborate with Director of Wine & Spirits to ensure tasting room experience drives retail sales, customer, and vendor engagement, and achieves the dynamic retail experience unique to Los Poblanos.Essential Job Functions:Direct sales, marketing, and customer service activities.Study product information to acquire professional knowledge.Analyze market conditions or trends. Gather customer or product information to determine customer needs.Ensure that POS systems are up to date with current inventory.Lead and train the team to provide excellent customer service and guest experience.Represent the organization in external relations.Resolve customer complaints or problems.Opportunity to collaborate with other LP teams to develop business and market strategies. Coordinate sales campaigns.Maintain complete knowledge of and strictly abide by state liquor regulations.Establish operational policies with the teams to create ease and continuity.Prepare financial documents, reports, or budgets.Review laws or regulations to maintain professional knowledge.Train personnel to enhance job skills.Requirements:Passionate about hospitality, good craftsmanship, design, and New Mexico.Enthusiastic about Los Poblanos mission, values, and vision.Minimum of two years retail management experience.Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.Excellent interpersonal skills with the ability to coach, train, and mentor.Demonstrated analytical and problem-solving abilities.Must be able sit, stand, bend, squat, reach and walk 8 to 10 hours a day.Able to grasp, lift, carry.Must be able to lift up to 50 lbs. in short intervals throughout the day.Must be willing and can work a varied schedule to include evenings, weekends, and holidays.This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
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