Position Overview:
As a Mobility Support Representative, you will serve as the frontline support for our global travel program, catering to the needs of our extensive workforce spanning 110 countries and 720,000 employees. You will be the initial point of contact for inquiries, addressing a wide range of topics related to Mobility services and ensuring exceptional customer experience through hospitality-driven support.
Responsibilities:
- First Line Support: Serve as the first line of response for employees' inquiries regarding the global travel program through various channels including hotlines, chat, and ticketing systems.
- Path to Resolution: Efficiently navigate inquiries,
escalating complex issues as necessary while maintaining ownership and accountability for timely resolution.
- Hospitality & Customer Experience: Prioritize hospitality and a customer-centric approach in all interactions, striving to provide a positive and supportive experience for employees.
- Online Support: Provide assistance to employees encountering difficulties with our online tools and systems (i.e.: PMG, TRIPP, Online Booking tools). Offer walkthroughs and guidance to help employees navigate our platforms effectively and maximize their usage.
- Knowledge Base: Maintain comprehensive knowledge of regulatory compliance, immigration requirements, employment regulations, and security considerations across different countries.
- Case Management: Handle a variety of cases related to regulated or restricted work activities, immigration & employment requirements, corporate or individual liabilities, and security considerations.
- Visa & Immigration Support: Provide guidance and assistance to employees navigating visa and immigration processes,
ensuring compliance with Accenture policies.
- Destination Services: Offer support and resources to employees regarding destination information, cultural considerations, and logistical support for seamless transitions.
- Cost Estimates: Provide support with simple and complex cost estimates for travel and relocation expenses, assisting employees and the business in planning and budgeting effectively.
- Policy Management: Stay updated on Accenture policies and protocols related to Mobility services, ensuring adherence and compliance in all interactions.
- Bachelor's degree in Business Administration, Human Resources, or related field preferred.
- English advanced or bilingual level
- Excellent communication skills with the ability to convey complex information clearly and concisely.
- Demonstrated customer service experience with a focus on hospitality and customer experience.
- Proficiency in using ticketing systems, chat platforms, and hotline management tools.
- Ability to multitask and prioritize in a fast-paced environment while maintaining attention to detail.
- Cross-cultural awareness and sensitivity to effectively support employees from diverse backgrounds.
Join our dynamic Mobility team and play a pivotal role in supporting our global workforce as they embark on their professional journeys around the world. If you are passionate about providing exceptional service and thrive in a collaborative environment, we invite you to apply for the Mobility Support Representative position.
About Accenture:
Accenture is a leading global professional services company that helps the world's leading
businesses, governments and other organizations build their digital core, optimize their
operations, accelerate revenue growth and enhance citizen services—creating tangible value at
speed and scale. We are a talent- and innovation-led company with 742,000 people serving
clients in more than 120 countries. Technology is at the core of change today, and we are one of
the world's leaders in helping drive that change, with strong ecosystem relationships. We
combine our strength in technology and leadership in cloud, data and Al with unmatched
industry experience, functional expertise and global delivery capability. We are uniquely able to
deliver tangible outcomes because of our broad range of services,
solutions and assets across
Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities,
together with our culture of shared success and commitment to creating 3600 value, enable us
to help our clients reinvent and build trusted, lasting relationships. We measure our success by
the 3600 value we create for our clients, each other, our shareholders, partners and
communities. Visit us at .
Igualdad de oportunidades laborales
Todas las decisiones referidas al empleo se tomarán sin discriminar por edad, raza, credo, color, religión, sexo, nacionalidad, linaje, discapacidad, situación de excombatiente o veterano de guerra, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía,
ni ningún otro factor protegido por la legislación nacional, provincial o local.
Como parte del proceso de contratación no se obligará a los candidatos a divulgar registros penales cancelados o cerrados referidos a condenas judiciales o arrestos.
Accenture tiene el compromiso de proporcionar oportunidades laborales a nuestros excombatientes, veteranas y veteranos de guerra.
