ELEKSis looking for Middle Customer Support Engineer (L2) in Argentina.
ABOUT PROJECT
Our customer is a well-known financial advisory company from the USA that has been providing services since 1974. The project is a platform that allows brokers to organize the full working process with their clients : synchronize with the exchange for data, create reports, etc.
REQUIREMENTS
- 5+ years' experience in technology support
- Commanding knowledge and experience with Windows 10 / 11
- Extensive experience with Microsoft Office 2019 / 2021 / Office 365 functionality and troubleshooting basic connectivity issues;
experience with advanced Outlook functionality and protocols involved with connecting to Exchange
- Mobile device support expertise
- Knowledge of Active Directory and domain environments
- Apple product experience a plus
- CompTIA A+, Network+, Security+, or other certifications (Azure, etc.) also a plus
- Excellent communication skills (phone etiquette, listening, and follow-up)
- Upper-Intermediate English level
RESPONSIBILITIES
- Providing daily support and leadership to first-level HelpDesk specialists via instant message, walk-ups, phone, and / or email
- Ensuring service levels are maintained and tickets are tracked and resolved in a timely manner
- Taking ownership of escalated tickets and resolving them successfully
- Mentoring first-level specialists via technical assistance; creating a teachable moment from escalated tickets after resolution
- Supporting spillover calls from the first-level queue when the call threshold has been surpassed
- Monitoring and managing our instant message and chat platforms
- Handling the weekly rotation of our Knowledge Base article maintenance
What will you get with ELEKS
- Cooperation with a customer
- Challenging tasks
- Competence development
- Ability to influence project technologies
- Projects from scratch
- Team of professionals
- Dynamic environment with low level of bureaucracy
ABOUT
ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.
Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services.
These include product development, QA, R, design, technology consulting and dedicated teams.
Benefits
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