Description
MISSION STATEMENT At Mercedes-Benz of Selma, our goal is to deliver an indelible luxury customer experience that is the bedrock of all we do. We care deeply about our customers, employees and the community. Working in the automotive business is not just a job for us, it's a calling. We've committed to this industry because we're all striving to be a part of something that makes a real, meaningful difference. In short, we always 'do the right thing.' And together we are "Driving Modern Luxury." RESPONSIBILITIES As a Mercedes-Benz Service Technician, your role is vital to customer satisfaction. The Service Technician's responsibilities generally include:
Properly complete services and/or repairs according to applicable safety requirements and published procedures/work repair instructions.Produce quality work which is evidence of pride and workmanship while making every effort to achieve the production objectives set by management.Proactively communicate potential issues with Service Advisors, Parts department, Management, and other departments to provide the best possible customer experience and "fix-it first visit".Complete required Mercedes-Benz and any additional dealership training. Review technical bulletins and other publications as assigned by management.Accurately complete Multi-point Inspections and record results.Ensure customers' vehicles are returned clean as they were prior to any service.Display proper use of tools and equipment provided by the Service Department and maintain promptly. Use shop supplies and materials in a practical, safe, and economical manner.Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.Follow all safety protocols.Abide by company policy and departmental best practices and procedures. Perform other duties as assigned.Delivering an exceptional customer experience. You are expected to treat a customer as you would a guest in your home. This level of service creates a strong and lasting impression on the customer and goes a long way toward creating an exceptional customer experience.BENEFITS Medical, Dental, and Vision401K Plan with MatchPaid time offGrowth opportunitiesPaid TrainingEmployee Vehicle Purchase OptionsIndividually owned and operatedDiscounts on Products and ServicesRotating Saturday shiftsEQUAL OPPORTUNITY We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements
Deep understanding of Mercedes-Benz vehicles and speedy diagnostic abilitiesEffective analytical and communication skillsSolid understanding of new technology, repair and service procedures and specificationsProficient in operating electronic diagnostic equipmentHigh School Diploma or GED (required)ASE Certification/Technical degree (preferred)5+ years of certified Mercedes-Benz diagnosis and repair experience in a dealership environmentValid driver's license and clean driving record
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