Full-Time – International Contractor – Working times: PST 8 AM to 5 PM. US Holidays
The ideal candidate will provide support in a fast-paced entrepreneurial environment where she/he will be working on a diversity of projects. These projects can be related to IT, AV and Data Center construction and reconditioning. Installation and configuration of computing devices, servers, networking devices like switches, routers, Wi-Fi Access Points, and infrastructure cabling; Installation and configuration of Audio and Video equipment for collaboration. You will work alongside a strong team and maintain good relationships with the internal team players, and must have the soft skills to maintain direct and fluent communication and reporting with our customers.
The core responsibilities are to ensure customer success by delivering our solutions on time, on budget, and up to our high-quality standards.
Responsibilities: Overseeing Operations and Project Management "Hands-on" mindset and skillset.Manage customer projects from Initiation to Close Out with quality and profitability in mind.Participate in installing and configuring equipment, devices, and systems, enhancements within the technical areas, and validate the quality of work from the integration partners.Daily teamwork with Sales.Be focused on customer service operations and on finding ways to ensure customer satisfaction and retention, especially in the technical field (Network/Data Center/AV).Excellent time management and strong organizational skills.Managerial experience applying analytical thinking and problem-solving skills.Ability to predict challenges and seek to proactively head off obstacles.Ability to work independently, establish priorities and meet deadlines.A solid foundational understanding of IT infrastructure and architecture, including Audio and Video installations and engineering knowledge.Sense of balance between the roles of project manager and technical advisor. Assume the responsibilities of a project manager including technical activities like, meet technical industry standards, guarantee installation quality, and customer approval.Ability to communicate effectively (verbal and written) in both technical and non-technical terms.Manage and Develop Technical Teams A strong team leader with a sense of both internal and external client service.Hire, train and oversee the management of internal technicians to ensure successful installations.Maintain and develop a network of Installation Partners to support the company's expansion plan to the West Coast and to other states and countries.Monitor installer's performance, provide feedback and necessary support.Ensure training plans are up to date and properly implemented.Handle technical escalations.Travel to site when strategically required or in escalated situations.Scale our Operations Create and implement standard operating procedures (SOPs).Utilize the company's ERP to provide visibility, traceability and documentation to track the Operation's Team progress.Identify and implement best practices to close any gaps found.Build a plan to support the company's long term expansion plans.Build and maintain relationships with Account Managers, Finance Managers, Engineering teams, Logistics and Procurement teams.Success Indicators: Review Yearly OKRs.Maintaining Gross Profit Margins in each project.Successful project delivery time and quality.Growth in customer satisfaction during and after project completion.Improve the quality of our technicians team.Other Traits: Detail-oriented.Focus on meeting deadlines.Focus on providing information with a high level of accuracy.Works in a neat, organized manner.Maintains integrity of processes and systems.Embrace the company's values.Professional Level of English and Spanish.Used to working with different cultures and schedules within The Americas.Job Requirements: Bachelor's degree in business, computer science, or related field.Certifications highly preferred (AVIXA CTA, PMO).Strong communication, facilitation, and influence skills.Excellent analytical and critical thinking skills with strong attention to detail.Advanced problem solving skills.Ability to build strong and collaborative relationships with individuals at all levels.Dynamic and open to multiple assignments.
#J-18808-Ljbffr