QUALIFICATIONS: Must be a college graduate. Keen attention to detail, with strong organizational skills. Excellent communication skills, both verbal and written. Strong interpersonal skills with a pleasing personality. Customer service-oriented, adaptable, and flexible. Proficient in Microsoft Office applications (Excel, Word, Outlook). Ability to multitask and work effectively under pressure. Experience in a customer service role is an advantage. Job Summary: The Maintenance Reminder Staff at Toyota Butuan is responsible for managing customer relations by proactively contacting clients for vehicle maintenance reminders. This role involves coordinating with the service department to ensure timely and accurate customer communication about their vehicle's scheduled services. The ideal candidate is detail-oriented, possesses strong communication and interpersonal skills, and is dedicated to delivering excellent customer service.
Key Responsibilities: Proactively contact customers via phone, email, or SMS to remind them of upcoming scheduled maintenance, service intervals, and vehicle check-ups. Address customer inquiries regarding maintenance schedules, service options, and any other related concerns professionally and courteously. Follow up with customers post-service to ensure satisfaction and address any additional needs or feedback. Collaborate with the service department to schedule appointments based on customer availability and workshop capacity. Maintain an organized record of customer interactions, scheduled services, and follow-ups using the company's Customer Relationship Management (CRM) system. Coordinate with the service team to ensure all necessary parts and preparations are available for scheduled maintenance. Accurately input and update customer information, maintenance schedules, and service records in the system. Monitor and track the due dates of maintenance services to ensure timely reminders are sent to customers. Generate reports on customer response rates and service appointment bookings for management review. Implement strategies to improve customer retention by promoting scheduled maintenance services and ensuring positive customer experiences. Handle customer feedback and complaints related to service reminders and escalate issues to the appropriate department for resolution. Promote additional services or special offers during customer interactions to enhance service experience and dealership profitability. Assist in refining the maintenance reminder process by suggesting improvements based on customer feedback and operational observations. Participate in training sessions and team meetings to stay updated on service procedures, customer service techniques, and dealership promotions. Work closely with the service advisors and other staff members to provide a seamless service experience for customers. Assist in the organization of service campaigns, recalls, and customer events as needed. Note: This is a general job description. Specific Responsibilities and qualifications may vary depending on the specific role and level within Toyota Butuan City.
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