Local Support Specialist (Spanish)

Emerging Travel Group (ETG) is looking to hire a Local Support Specialist, who will take calls and provide initial advice to our B2B partners in Spanish language.

Job Responsibilities:

- taking calls and providing initial advice to B2B partners in Spanish language;
- communicating with partners about the on-going cases, providing regular updates on the progress;
- helping other operation teams with the communication in Spanish language;
- handling info requests for B2B partners;
- recording information in the CRM system about work done;

Requirements

- knowledge of English at Advanced level: capability of speaking on the phone in English and writing in business English;
- knowledge of Spanish language at Advanced level:
capability of speaking on the phone in Spanish language and handling business correspondence;
- ability to learn quickly and be results-focused and stress-resistant;
- multi-tasking skills;
- possession of a strong sense of empathy;
- professional experience in the travel industry or in a concierge agency, ???, DMC or tour operators (as an advantage);

Benefits

- remote work;
- a young and active team of super specialists;
- interesting and ambitious tasks that will take you to the next professional level;
- learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
- corporate discounts on hotels and other services.