Job Description
This is a remote position and we are hiring candidates from the whole country.
AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch.
We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.
If you like a challenging environment where you're working with the best and are encouraged to learn and experiment every day, there's no better place - guaranteed! : )
What you will do
- Analyze, troubleshoot, and resolve complex software issues reported by customers, working across both frontend and backend systems;
- Engage directly with customers to understand their issues, replicate problems,
and implement effective solutions within our React-based frontend and Python backend;
- Provide technical support for issues related to our legacy Django systems and CubeJS-based data infrastructure;
- Investigate and resolve database-related issues in PostgreSQL and Elasticsearch, ensuring data consistency and system performance;
- Collaborate with cross-functional teams, including product, customer support, and development, to escalate and resolve issues as needed;
- Contribute to codebase improvements, bug fixes, and feature enhancements based on customer feedback;
- Develop and maintain documentation related to common issues and resolutions, ensuring knowledge is shared across the team;
- Proactively identify areas for product and process improvements to prevent future customer issues;
Participate in the development and refinement of internal tools to better support customer needs.
Must haves
Frontend :
- Strong proficiency in JavaScript and React;
- Experience with UI development and data visualization tools like Recharts (any similar tool may work);
Backend :
- Familiarity with cloud services AWS;
- Expertise in Python and experience with Django;
- Familiarity with CubeJS for managing and troubleshooting data infrastructure;
Databases :
- Proficient in PostgreSQL, including writing and optimizing queries;
- Knowledge of Elasticsearch and its application in search and analytics;
- Strong problem-solving skills and the ability to work independently to resolve complex issues;
- Excellent communication skills, with the ability to explain technical issues to non-technical users;
- Experience in a support engineering role with a focus on customer-facing issue resolution;
Upper-intermediate English level.
The benefits of joining us
Professional growth
Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
Competitive compensation
We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
A selection of exciting projects
Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
Flextime
Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office whatever makes you the happiest and most productive.
Requirements
- Frontend : Strong proficiency in JavaScript and React; Experience with UI development and data visualization tools like Recharts (any similar tool may work);
- Backend :
Familiarity with cloud services AWS; Expertise in Python and experience with Django; Familiarity with CubeJS for managing and troubleshooting data infrastructure;
- Databases : Proficient in PostgreSQL, including writing and optimizing queries; Knowledge of Elasticsearch and its application in search and analytics;
- Strong problem-solving skills and the ability to work independently to resolve complex issues; Excellent communication skills, with the ability to explain technical issues to non-technical users;
Experience in a support engineering role with a focus on customer-facing issue resolution; Upper-intermediate English level.
