This role resides within the Payments Implementations organization, within Client Onboarding and Service (COS), and is accountable for supporting the effective execution of the firm wide operational risk and control framework across the Payments Implementations business in Latin America. Specifically, the position provides support to the Implementations teams on matters related to operational risk management, CORE, issue management, risk event management, risk reporting, and audit/exam preparedness.
This position requires a strong knowledge and background in process, risk, and controls management as well as familiarity with regulatory, risk management, and/or audit best practices. You will be expected to collaborate effectively and orchestrate action across peer group Control Execution teams around the globe.
You will be expected to utilize the firm wide oversight and control frameworks and protocols for strengthening the Payments Implementations control environment, while serving as a Control Execution to the LatAm Implementations staff.
Job responsibilities Coordinate with LatAm regional Payments Business Control Managers and lead control-oriented initiatives on behalf of Implementations – as well as build and manage relationships across a broad range of regional Payments business staff and managersOversee resources supporting the implementation and execution of the CORE Program including process mapping and optimization, risk identification, control design reviews, and assessing control testing resultsOversee and execute issue management control protocols, ensuring Implementations owned control issues (regulatory, audit, compliance identified, and self-identified)are effectively subjected to in-depth root cause analysis and sustainably resolvedLead the cross functional triage of risk events, loss events, and data breach events reviewing root cause, and propose effective and sustainable remediation that helps avoid reoccurrencePresent risk and control related concepts, analysis, and deliverables to Payments business staff and managers – and provide related guidance and supervision to junior Control Execution staffSupervise Implementations participation in, and successful execution of, control related programs such as IAS, BCP/DR, UTs, BOTs, TPO, Record Retention, and participate in relevant control forumsParticipate in Control Execution assessments of process, risk, and control areas within the business for purpose of strengthening the control environment across Payments CS&ICoordinate / assist in the timely and appropriate update of Implementations procedures documents in support of their alignment with an effectively managed control environmentEngage in data analysis for the purposes of identifying risk points and trends within the businessRequired qualifications, capabilities, and skills Fluent in speaking and writing English and Spanish. Portuguese is a plus.Extensive experience (approx. 5 to 7 years) in risk, compliance, audit, or operational risk with a deep understanding of risk and control management, RCSA frameworks, issue management protocols, risk event management protocols, and risk governance practicesKnowledge of Payments business products, processes, and best practicesPrevious management, team lead, or staff supervision experienceExhibited experience and success operating autonomously in a complex organizationIndividual must have a strong control orientation with excellent communication skills to effectively engage and collaborate across the global Payments business and relevant support functions - and all three lines of defenceThe candidate must be detail-oriented, organized, entrepreneurial, articulate, and willing to take responsibility
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