Key Account Manager

Manages an assigned account, or group of accounts, with the primary responsibility to create value for the assigned customers through the technical service they provide; and identifying new product opportunities and selling to existing customers. A Sales Service Professional's sole focus is to maintain revenue, price capture and to improve gross profit. A Sales Service Professional may work on attaining new business where appropriate, but that is not their primary assignment or job responsibility.
KNOWLEDGENormally top-level jobs requiring considerable knowledge of the job. Complete acquaintance with and understanding of the general aspects and technical phases of the job and their practical applications to problems and situations ordinarily encountered.
JOB COMPLEXITYIndependently performs non-routine and moderately complex assignments. Researches assignments, processes, and analyzes data and may develop recommendations. Competently uses computers and other systems to access, maintain, and manipulate data. May provide leadership and direction to lower-level employees. In technical or production positions, may determine methods, operations, sequences; develops and/or modifies products and equipment to requirements.
IMPACTImpact may affect the work of others and potentially, if not caught, at the section level. Contributes to and supports the completion of major organizational activities. Erroneous work would have a negative impact.

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