The Offer- Opportunity within a company with a solid track record of performance- Join a market leader within IT Services- A role that offers a breadth of learning opportunitiesThe JobKey Responsibilities :- Client Relationship : Develop and maintain strong relationships with key clients, acting as the primary point of contact.- Strategic Planning : Create and implement strategic account plans to achieve sales targets and business growth.- Problem Solving : Address and resolve client issues promptly, ensuring high levels of customer satisfaction.- Cross-functional Collaboration : Work closely with internal teams (e.g., marketing, sales, product development) to ensure a cohesive approach to meeting client needs.The ProfileQualifications :- Education : Bachelor's degree in Business, Marketing, or a related field.- Experience : 3-5 years of experience in Key account management, Customer success management or a similar role in Saas- Skills :- Excellent communication and negotiation skills.- Proven ability to manage and grow client relationships.- Strong problem-solving and analytical abilities.Key Attributes :- Customer Focused : Dedicated to understanding and meeting client needs.- Results Driven : Committed to achieving business goals and targets.- Team Player : Works well with cross-functional teams to deliver seamless client experiences.- Proactive : Takes initiative to identify opportunities and solve problems.Reports to : Head of Key Account ManagementWork format : permanent independent contractor role, full-time, EST (New York time zone).Compensation : depending on experience.The EmployerOur client is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients.Join us in shaping the future of tax and accounting practice management.
