Libertex Group Overview Established in 1997, the Libertex Group is an international powerhouse with over 25 years of financial markets expertise.
Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of Libertex, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.
Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together.
The Libertex Group in Numbers:
25+ Years of fintech experience3M+ clients worldwide700+ employees40+ international awards (for Libertex)300+ tradable assets (through Libertex)The Libertex Group is constantly driven by a single passionate purpose – to tirelessly work on developing amazing fintech for people who simply want to have 'more' in their lives.
Job Overview As a Junior Service Administrator, you will support offices and remote workplaces, manage hardware and software procurement, inventory, and Citrix workplaces. You will troubleshoot systems, maintain documentation, and ensure high-quality user support via various communication methods. Collaboration with service providers and participation in IT projects are key components of this role.
Responsibilities Prepare and support workplaces in offices and remotelyParticipate in office repair and new office opening projectsHandle IT incidents, escalating when necessaryProvide IT support through multiple communication channels with a focus on VIP consumersMaintain up-to-date documentation and create SOPsCollaborate with service providers and report progress in Service Desk systemInstall, recover, and provide consultancy for softwareDeliver local IT support, resolve incidents, and report progress to end usersInstall, configure, and maintain systems hardware and infrastructure (400+ PCs) across Windows 10/11, Chrome OS, and MacOSSupport Citrix workplaces and maintain hardware equipment inventoryPerform hardware and software upgrades and troubleshootingSupport video conferencing tools (Zoom, Google Meet)Liaise with hardware vendors and ensure quality of services providedWrite user manuals for internal employees and support LAN and VoIP systemsMaintain existing servers and participate in various IT projectsMinimum Requirements Excellent knowledge of PC/laptop components and assemblyProficient in diagnosing, maintaining, and troubleshooting hardware and office equipmentExperienced Windows and Mac OS administratorSkilled in maintaining office IT infrastructure, wireless network, and structured cable systemsStrong interpersonal and communication skills, with a demonstrated customer focusStrong analytical and problem-solving skillsKnowledge of IT infrastructure and support processes, Apple Mac and iOS expertiseChange-oriented with a strong track record in current and emerging technologiesComputer and Special Software Skills: Over 3 years of IT experienceProfessional IT education or relevant experienceKnowledge of Windows family, Citrix service, TCP/IP, PC Desktop/Laptop hardwareBasic knowledge of monitoring and recovery systems, ITSM/ITIL, and Atlassian productsFamiliarity with SQL databases, scripting languages (PHP, JS, bash, Visual Basic), and GSuiteCustomer-focused with strong stress resistance and ability to work under pressureBenefits: 21 working days annual leaveUdemy Business unlimited membershipCorporate events and team building activitiesProfessional and personal development opportunities in a fast-growing environment
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