Jr System Engineering Spprt

Job Overview
Under general supervision, provide remote second-tier Information Technology (IT) support to end-users, to restore service and/or identify and correct core problems.
Essential Functions Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.Escalate more complex problems to the appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.Adhere to established IT policies, procedures, and standards and ensure conformance with information systems, goals, and procedures.Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end-user satisfaction.Provide training to end-users when indicated.Provide guidance to less experienced Service Desk staff in areas such as problem resolution and communication.Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.Perform other duties as required.May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.Qualifications Bachelor's Degree in Computer Science or related field (Required)Experience with PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training, and experience (Required)Working knowledge of Microsoft server, workstation, and networking technologies (Intermediate)Working knowledge of industry standards with regards to system and network administration (Intermediate)Possess excellent verbal and written communication skills (Intermediate)
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