Description Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS - Internal Firm Services - OtherManagement LevelSpecialistJob Description & SummaryA career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change.Our team is committed to delivering a great support experience and continuous process improvement. They are focused on providing support to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. Customer Support responds to customer inquiries and resolves customer concerns. Support can be for a "product" (client facing application) or internally used software or hardware. Support recipient can be internal (PwC partner, staff or contractor) or an external PwC client. They proactively identify opportunities to simplify, automate, and eliminate issues.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Specialist, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:Conduct self in a professional manner and take responsibility for work and commitments.Flex approach to meet the changing needs of teams and clients.Identify and make suggestions for efficiencies and improvements when performing work.Take action to stay current with new and evolving technology.Use tools, techniques and firm standard methodologies to support research, analysis and problem solving.Handle, manipulate and analyse data and information responsibly.Communicate with empathy and adapt communication style to meet the needs of the situation and audience.Manage expectations of stakeholders effectively.Embrace different points of view and welcome opposing and conflicting ideas.Uphold the firm's code of ethics and business conduct.Scope of the role: If you have a continuous improvement mindset and are keen on data analysis, this is your opportunity! You will have the responsibility to identify areas of improvement for Tech Support teams at PwC USA, create reports and present them to American Leaders. 1-2 years experience working with Data Analytics (required)Experience working with Power BI or similar visualization tools (required)Excellent communication and customer service skillsExperience with any ticketing systemAdvanced English and Spanish skillsPreferred skillsKnowledge of ITIL (Information TechnologyInfrastructure Library) or Scrum would be a great plusAll qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.#BeAPartOfTheNewEquationTodos los candidatos calificados serán considerados para trabajar en PwC sin importar etnia; credo; color; religión; nacionalidad; edad; discapacidad ; orientación sexual; identidad o expresión de género; predisposición genética o condición de portador; estado civil, o cualquier otra condición protegida por la ley. PwC se enorgullece de ser una organización inclusiva y brindar igualdad de oportunidades.Education (if blank, degree and/or field of study not specified)Degrees/Field of Study required:Degrees/Field of Study preferred: Bachelor DegreeCertifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)English, SpanishTravel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?NoGovernment Clearance Required?NoJob Posting End Date
