Job Description
- Be the primary point of contact and build long-term relationships with customers
- Develop a trusted advisor relationship with a complete understanding of client s needs
- Strategic plan to improve client results
- Negotiate contracts with client and establish the timeline of performance
- Collaborate with sales team to onboard and integrate new clients and develop existing client relationship, maximizing profit by up-selling or cross-selling
- Manage communications between clients and internal teams
- Work with the operations team (quotations managers, project managers, etc) dedicated to the same client account to ensure the highest quality delivery and that all client needs are met
- Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Resolve client issues and complaints
- Analyze client data to provide customer relationship management insights
- Ensure our solutions are successfully delivered on time and according to our customer needs and objectives
- Keep current clients satisfied, delivering exceptional client service on a day-to-day basis
Qualifications
- Education : BA / BS with a specialization in / focus on Social Sciences, Marketing or Business Administration
- At least 2 years of experience in market research industry
- Presentation skills
- Knowledge and understanding of market trends and changing customer needs.
- Organizational skills
- Desirable knowledge of CRM Systems.
- Understanding of market indicators such as demand and billing.
- Knowledge of English or other languages (desirable).
- Knowledge of customer reaching platforms such as LinkedIn or Hubspot (desirable)
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View™.
NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity,
and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce.
We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.
We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity / Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center : https : / / nielseniq.
com / global / en / news-center / diversity-inclusion
