Do you have a passion for travel and a flair for customer service?
Have you ever dreamed of living in the captivating country of Greece while working remotely?
If you're fluent in Italian and proficient in English (B2 level), we have the ideal role for you!
Join our dynamic team as a Remote Italian-Speaking Customer Advisor and enjoy an array of fantastic benefits, career growth opportunities, and the chance to assist clients in planning their dream vacations.
About Us We are a leading travel agency dedicated to delivering extraordinary travel experiences to our clients.
Our team consists of enthusiastic travel aficionados who delight in discovering new destinations and creating bespoke travel itineraries.
Committed to excellence, we ensure our clients have the best travel experiences possible.
As our operations expand, we seek energetic individuals who share our passion for travel and our dedication to superior service.
Job Description As a Remote Italian-Speaking Customer Advisor, you will be pivotal in providing exceptional support to our Italian-speaking clients.
Your key responsibilities will include: Outstanding Customer Service: Delivering excellent customer support through phone, email, and chat to Italian-speaking clients, ensuring their inquiries and issues are resolved swiftly and effectively.
Personalized Travel Assistance: Assisting clients in planning and booking their travel arrangements, including flights, accommodations, transportation, and activities, while offering tailored recommendations to suit their preferences and needs.
Sales and Upselling: Promoting and selling travel packages, tours, and additional services that align with clients' interests, helping them create unforgettable travel experiences.
Issue Resolution: Proactively addressing and resolving any travel-related issues or concerns that clients may encounter before, during, or after their trips, ensuring a seamless and enjoyable travel experience.
Accurate Documentation: Ensuring all travel documents are accurate, complete, and delivered to clients promptly.
Market Research: Staying abreast of the latest travel trends, destinations, and industry news to provide informed and current recommendations to clients.
Team Collaboration: Working closely with fellow team members to ensure seamless service delivery and a cohesive team dynamic.
Requirements Language Proficiency: Fluency in Italian with at least a B2 level of English, both written and spoken.
Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with clients and team members.
Customer-Focused Attitude: Outstanding interpersonal skills with a genuine commitment to providing exceptional customer service.
Adaptability and Multitasking: Ability to thrive in a fast-paced environment, manage multiple tasks simultaneously, and adapt to changing priorities.
Tech-Savvy: Proficient in using computers, the internet, and various travel booking software and tools.
Previous Experience: Prior experience in the travel industry is advantageous but not essential.
We provide comprehensive training for candidates who demonstrate the right attitude and potential.
Benefits Competitive Salary: Enjoy a competitive salary package that reflects your experience and performance.
Relocation Assistance: We provide flight tickets to Athens and accommodation in Athens for candidates relocating from abroad.
Career Growth: Take advantage of numerous opportunities for professional development and career advancement within our expanding company.
Health and Life Insurance: Receive comprehensive health and life insurance coverage, ensuring your well-being.
Work-Life Balance: Benefit from flexible working hours and the convenience of working from home, allowing you to achieve a healthy work-life balance.
Travel Perks: Enjoy exclusive travel discounts and perks, enabling you to explore new destinations.
Supportive Work Environment: Be part of a friendly and inclusive work culture that values collaboration, creativity, and innovation.
Why Join Us?
Joining our team means becoming part of a vibrant and forward-thinking organization that values creativity, diversity, and a shared passion for travel.
Whether you are an experienced customer advisor or looking to start a new career in the travel industry, we offer the support, training, and opportunities you need to thrive.
This is your chance to live in Greece, immerse yourself in its rich culture, and help our clients create lasting travel memories.