The IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products. Responsibilities include managing software configuration, testing, and deployment. The position also collaborates with cross-functional teams to resolve software issues and implement updates or patches.
The Chevron Business Support Center (BASSC) located in Buenos Aires (Puerto Madero), Argentina, is accepting online applications for the position System Support Analyst. Successful candidates will join the IT Engineering function which is part of a successful multifunction service center with a workforce of more than 1400 employees delivering business services and solutions across the globe.
Responsibilities:Provide technical support and troubleshooting for internally developed software applications and vendor software packages.Monitor system performance and ensure the availability and reliability of software applications.Collaborate with development teams to resolve software issues and implement updates or patches.Manage software installations, configurations, and upgrades.Document support processes, procedures, and troubleshooting steps.Assist in the evaluation and selection of new software solutions to meet business needs.Conduct training sessions for end-users to ensure effective use of software applications.Maintain strong relationships with software vendors to ensure timely support and updates.Participate in the development and implementation of IT policies and procedures.Stay current with industry trends and emerging technologies to provide innovative support solutions.Requirements:Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).At least 3 years of proven experience as an IT System Support Analyst or similar role.Skilled in supporting internally developed software.Skilled in implementing and supporting vendor software packages including software installation, configuration, maintenance, and deployment.Skilled in troubleshooting and resolving software issues.Skilled in database management and query languages (e.g., SQL).Experience implementing cybersecurity best practices in application support.Skilled in testing methodologies and applying multiple levels of testing (Functional, Integration, and UAT).Experience working in a geographically distributed team following DevOps practices and agile methodologies like SAFe, Scrum, or Kanban.Excellent business analysis, problem-solving, and analytical skills, and attention to detail.Excellent communication and interpersonal skills, as well as being customer service-oriented.Preferred Qualifications:Experience with ITIL or other IT service management frameworks.Knowledge of scripting languages (e.g., Ansible, PowerShell, Python) for automation.Knowledge of cloud platforms (e.g., Microsoft Azure, AWS).Familiarity with low code platforms (e.g., Power Platform).Relocation Options:Relocation will not be considered.
International Considerations:Expatriate assignments will not be considered.
Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.
Chevron participates in E-Verify in certain locations as required by law.
Buenos Aires, Buenos Aires F.D.
Privacy and Terms and ConditionsWe respect the privacy of candidates for employment. This Privacy Notice sets forth how we will use the information we obtain when you apply for a position through this career site. If you do not consent to the terms of this Privacy Notice, please do not submit information to us.
BASSC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities consistent with legal requirements.
Please access the Global Application Statements, select the country where you are applying for employment. By applying, you acknowledge that you have read and agree to the country specific statement.
Terms of Use
#J-18808-Ljbffr