IT Service Desk Technicians - Salta
Yel Solutions, a leading IT outsourcing solution company, is seeking motivated IT Service Desk Technicians to join our team in Salta. Reporting directly to the IT Service Desk Superintendent, the primary objective of these roles is to provide first-line technical support to employees, ensuring the seamless functioning of all IT systems and addressing any issues that may arise.
Key Responsibilities: User Support & Issue Resolution: Provide first-line technical support for IT systems. Assist employees with hardware, software, and network issues, troubleshooting problems and resolving them in a timely manner.Ticket Management: Log and manage incidents, requests, and technical issues in the Service Desk ticketing system. Ensure proper categorization and prioritization of tickets, with a focus on prompt resolution.Problem Diagnosis: Diagnose and troubleshoot hardware, software, network, and IT system issues. Escalate unresolved incidents to the appropriate technical teams for further investigation.User Training & Assistance: Guide users on best practices, helping them navigate and use IT tools effectively. Conduct brief training or assistance sessions to improve overall system usage and efficiency.Asset Management: Manage IT assets such as computers, peripherals, software licenses, and access cards. Ensure accurate tracking, deployment, and recovery of IT equipment.Collaboration & Communication: Work closely with other IT teams to ensure seamless communication and problem resolution. Update users on the status of their requests or incidents as necessary.Documentation & Reporting: Maintain detailed records of incidents, solutions, and processes in the knowledge base. Ensure documentation is kept up-to-date for reference by other team members and global IT support.Qualifications: Language: Proficiency in English is required for documenting tickets and communicating with international teams, though most communication with users will be in Spanish.Technical Expertise: Experience providing technical support for various IT systems, including computers, networks, and common office applications. Familiarity with ticketing systems is preferred.Soft Skills: Excellent communication and customer service skills. A patient and problem-solving mindset is crucial, along with a sense of urgency to resolve issues.Working Conditions: Location: These positions are based in Salta city.Work Hours: Mon-Fri 8:00 to 17:00 or 10:00 to 19:00. Passive on-call availability outside of working hours is required to manage critical incidents.What We Offer: Compensation: Competitive salary based on experience and skills.Benefits: Work in a relationship of dependency, indeterminate. Excellent work environment and development opportunities. Prepaid medicine for the employee and their primary family group. Corporate benefits platform (Gym Discounts, languages, etc.). Benefits Club. Employee Assistance Program. Special Event Giveaways.We want you to join our team!
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