It Support Ssr/Sr

This role will focus on providing a high-quality IT deskside support services to the local and global company business users, with emphasis on providing access to technology and information within business support hours and within the dedicated shifts.

The role must maintain, analyse, troubleshoot and repair hardware and computer systems. The candidate must have excellent communication and technical skills, as well as proven experience of supporting users at various levels of seniority, including our Managing Partners.

Summary objectives of the role :

- Ticket management following ITIL framework guidance
- Continuous process improvement of processes and controls, adopting ITIL best practices

- Promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles
- Ensure all calls are logged and updated in the Service Desk logging system
- Desktop & Laptop builds and installations
- Application deployments
- PC / Laptop performance benchmarking and reporting
- Troubleshooting 2nd line end point device configuration issues
- 2nd level market data application support, installation and configuration
- Meeting IT support requests to deliver a no fail' service, whether in the office or remote