Requirements ? You have initial experience in IT support and can identify faults flexibly and quickly and install individual IT solutions ? You have a high level of customer and service orientation ? You feel comfortable using ticket systems such as Zendesk, Intercom or similar ? You have good knowledge of common operating systems, software applications and network technologies ? You have a high affinity for networks and technology ? You are willing to learn and have good comprehension skills ? You are characterized by a high level of reliability and communication skills ? You organize your day and upcoming tasks independently ? You speak fluent German and have a class B driving license Tasks Responsibilities ? You are the first point of contact for our practices and respond to submitted tickets (LVL 1, by phone and via software ticket) as quickly as possible ? You are responsible for the technical support of our practices ? You help us to update and further develop our internal documentation, self-help articles and guidelines ? You are also active on site in an emergency or you lead our remote hands on site ? You support our practices on site if necessary and carry out field work if required Core Benefits 1) Impact on healthcare: The opportunity to directly contribute to improving healthcare through technology. 2) A high degree of autonomy: Employees are given responsibility to drive innovation and bring ideas to life. 3) Growth opportunities: Room for professional development and more responsibility within the company. 4) Free lunch at the Essen headquarters 5) Competitive, market-based salary despite the startup atmosphere 6) Apple company laptop and equipment provided 7) 30 days paid vacation 8) Personal healthcare and a free gym membership 9) Job ticket for easy commuting 10) Regular team events Hiring Process Step 1: First phone interview with Mikail (founder) to get background and technical knowledge. Step 2: Meet with the on-site team and assess cultural fit. Step 3: 2-day assessment center with the Junior Tech Lead to assess technical and problem-solving skills. Final Decision: Final decision is based on team feedback and technical performance. Timeframe: The process is designed to take 2 weeks to 1 month from start to finish.