Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving.
That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
We are seeking for aIT Risk and Compliance Professionalto join our Global Business Services team.
What role will you play?
Oversee service delivery, take accountability, and report performance (Service Levels. KPIs and Costs) of each individual IT service.
Building strong partnership relationships with our providers, IT business partners and our business stakeholders.
Manage ongoing IT Initiatives and onboard changes on a controlled fashion to the Global Business Services world.
Drive any regulatory and compliance related topics together with our Provider Management and Risk and Compliance chapters.
Escalate performance related issues and customer complaints to service owners and proactively discuss with the associate providers our customer demands.
Take ownership of all major incidents and represent GBS at the crisis meetings. Communicate status updates to GBS management and business stakeholders.
Provide accurate and regular performance and consumption reports to the management upon periodically and upon request.
What do you need to have
Bachelor's or Master's Degree in Computer Science or related Engineering field or equivalent practical experience.
Excellent oral and written skills in English. German is a plus.
Min 5 years of experience in similar role.
Experience in dealing with third party-provided services.
In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
Knowledge of ITIL principles, DevOps and Project Management methodologies.